Home Improvement Sales Manager (In-Home Sales Experience in Home Improvement Industry)

About the Company

Leaf Home turns complex home improvement projects into achievements. With over 50% of homeowners concerned about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences—getting the job done right at every step. We bring innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the U.S. and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our award-winning products, including the patented LeafFilter gutter protection system, have earned recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.

We operate through 250+ regional sales and installation offices, supported by comprehensive field offices in New York and Hudson, Ohio. Leaf Home has been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.

About the Role

Manage and grow an assigned sales territory through effective leadership of independent contractor Sales Representatives. Work closely with the Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction. Accountable for achieving defined sales metrics in the assigned territory.

Responsibilities

• Effectively manage a sales representative team within the assigned territory.
• Maximize productivity and sales effectiveness through continual team training and proactive performance management.
• Ensure sales representatives meet or exceed established sales KPIs.
• Provide customer and sales support by responding to inquiries and requests.
• Work closely with the Installation department to ensure accurate sales orders and timely installation.
• Routinely review sales performance reports to identify areas of improvement and opportunity for the team and territory.
• Foster effective team communication through individual and team meetings.
• Recruit, onboard, train, and retain direct sales representatives.
• Perform ride-alongs with sales representatives to provide coaching and feedback on sales performance.
• Complete in-home sales consultations with potential customers as needed.
• Perform other duties as assigned by supervisor.

Requirements

• High School Diploma or equivalent.
• Prior experience in a direct sales role or equivalent.
• Ability to follow a defined sales process, including performing in-home sales consultations.
• Ability to travel within the local market, including evenings and weekends.
• Strong multitasking skills to juggle various work activities and shift attention between tasks without "dropping the ball."
• Ability to thrive in a fast-paced, high-energy, team-oriented environment with a "roll up your sleeves" and "today not tomorrow" mentality.
• Active listening skills to comprehend information and respond thoughtfully.
• Detail-oriented with the ability to focus on tasks, no matter how minute, and find efficient pathways to completion.
• Excellent verbal and written communication skills for interacting with internal and external parties in an articulate and professional manner.
• Strong critical thinking to logically connect ideas, evaluate arguments, identify inconsistencies, solve complex problems, and engage in reflection.
• Ability to provide timely and empathetic support through in-person, phone, email, and social media interactions, prioritizing the needs of coworkers or customers.
• Emotional intelligence to recognize, understand, and manage one’s own emotions and those of others, fostering positive working relationships across all levels of the organization.
• Self-driven accountability, taking responsibility for business goals, adhering to policies, and owning one’s actions, performance, and decisions.
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Qualifications

• Prior sales experience in the home improvement industry.
• Prior leadership and management experience.

Benefits

• Industry-leading compensation package.
• Fully paid Medical, Dental, and Vision benefits after 30 days.
• 401k Savings Plan with company match.
• Paid Time Off, including paid parental leave.
• Comprehensive Health, Wellbeing, and Financial Wellness Programs.
• Childcare benefits to support families.
• Endless opportunity for growth and advancement.
• Employee assistance program – 24/7 support in legal, financial planning, and counseling.
• Employee discount marketplace – discounts on thousands of products, from cars to local attractions.
• Gym membership compensation – insurance helps cover gym membership costs.
• Employee Resource Groups like VetConnect, DEI Committee, and Women’s Committee to provide resources and foster involvement.