Home Health Intakes Coordinator LPN

About the role

Interim HealthCare is a leading provider of home care and personal care and support services. We are currently seeking an experienced Home Health LPN Intake Coordinator for our Lexington office.

Responsibilities

• Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
• Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
• Communicates with patient/client and family regarding arrangements for the initiation of care/services.
• Completes intake screening including obtaining, documenting and analyzing all required information to make a preliminary admission decision.
• Receives and logs referrals. Prepares reports and responses to inquiries. Provides telephonic contact and data system entry for customers seeking care/services.
• Actively promotes care/services to prospective patients/clients.
• Supports field staff with making their schedules, appointments with patients when needed with effective communications.
• Where permitted by law, receives verbal orders from physicians to initiate care/services.
• Collections and enters patient information into the management information system and creates patient files.
• Aids in employee hiring and keeps their files within regulations.
• Works in conjunction with clinical staff to adhere to standards of practice for nursing and applicable law and regulations.
• Plans activities and initiates contacts in the community to enhance the visibility of the company and generate an increasing customer base.
• Participates as part of a high-performance work team to drive and manage change to deliver exceptional patient/client service.
• Completes other assignments as requested and assigned.

Requirements

• LPN with home health intake experience
• Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.

Qualifications

• Ability to develop strong working relationships, possess team organization and community resources coordination skills.
• Sound clinical knowledge base.
• Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by Manager.
• Strong prioritization and time management skills. Must be detail oriented.
• Ability to work with minimal supervision and utilize clear, concise and positive communication skills.

Skills

• Ability to manage and initiate change to better achieve strategic objectives.
• Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
• Computer proficiency to include current company software.
• Applicable federal and state health requirements to provide client services as appropriate.

Pay

$70,000 - 80,000 per year paid bi-weekly

Schedule

Full Time