Home Front Case Manager

Job Responsibilities

• Work closely with the Veterans Welcome Home Program Manager to outreach, assess and engage potential participants for Home Front Program, helping with transitioning into permanent housing.
• Follow up on Home Front referrals from the City of Boston’s Coordinated Access System.
• Work closely with Massachusetts Housing and Shelter Alliance and Caritas Communities staff responding to inquiries, e-mails, and phone calls.
• Provide monthly summary at the MHSA meetings of each Veterans stabilization goals and progress towards these goals.
• Develop Veteran centered individual service plans, reviewing on a regular basis and updating as needed.
• Connect and collaborate with community service providers (mental health, homecare services, medical providers).
• Utilize Motivational Interviewing and Trauma Informed Care techniques, helping to stabilize participants in their permanent housing.
• Manage crisis situations, utilizing safety plans, making emergency referrals as warranted by each situation.
• Ensure all data collection and documentation deadlines are adhered to.
• Provide referrals and linkages to appropriate community services.
• Work towards meeting goals and objectives of the program, through weekly/bi-weekly in-home stabilization visits, increasing benefits and/or income, helping participants achieve their stated goals.
• Attend and actively participate in department, case conferencing, and review board and program meetings as required.

Qualifications

• Bachelor’s degree in Human Services or related field, with 3-5 years case management experience and crisis intervention.
• Relevant experience may be a substitute in lieu of a degree.
• Previous experience working with a variety of behavioral health challenges, and/or homeless population.
• Knowledge and commitment to evidence-based models such as housing first, harm reduction, motivational interviewing, relapse prevention and trauma informed care.
• Ability to employ strong clinical judgement while setting firm boundaries.
• Crisis intervention skills.
• Veteran status a plus.