Home Equity Processor

Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.

About the role

The Home Equity Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process.

Responsibilities

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication.
• Process, manage, and act as the primary contact for a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods.
• Maintain a progressing pipeline of 30-50 loan applications.
• Communicate effectively and timely with both external customers (Clients, 3rd Parties, Vendors) and internal customers (Loan Officers, Underwriters, Closers).
• Maintain and adapt to changing mortgage guidelines.
• Set borrower expectations for the mortgage process and establish the processor as the main point of contact until closing.
• Request, gather, and analyze documentation required from borrowers, internally, and third parties for underwriting approval.
• Handle the fulfillment of broker channel loan offerings from members.
• Adapt easily to change and provide interdepartmental support.
• Exceed productivity expectations and standards.
• Set appropriate expectations and point of contact with realtors and other referral sources.
• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.).
• Be highly organized and proactive; able to meet deadlines in a fast-paced environment.

Requirements

• 2+ years of mortgage processing industry experience preferred.
• Broker fulfillment experience is a plus.
• Ability to maintain a pipeline of 30-50 loans of mixed variety.
• Knowledge of Encompass LOS.
• Excellent oral and written communication skills.
• Works well under time constraints and in a constantly changing environment.
• Team mentality and ability to work well as a member of a group.
• Eagerness to delight clients throughout the process and drive overall experiences.
• Knowledge of Fannie Mae guidelines.

Pay

US-Based Base Compensation: $27.20—$51 USD per hour. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. This role may also be eligible for a bonus and/or long-term incentives.

Benefits

All roles are eligible for competitive benefits. More information about our employee benefits can be found on our Benefits at SoFi & Galileo page.