Home Care Supervisor for Community Care Program of Illinois Dept on Aging

Position Overview

We're seeking an experienced Home Care Supervisor/Operations Manager to lead our new CCP vertical while supporting existing operations. This role offers significant growth opportunities.

Key Responsibilities

• Administrative Duties:
  • Answer and transfer phone calls
  • Provide quality customer service
  • Maintain filing systems
  • Lead the establishment of CCP vertical
  • Build relationships with CCUs and community partners
  • Manage incoming client referrals
• Staffing Responsibilities:
  • Recruit, hire, and terminate employees
  • Conduct pre-service and in-service training
  • Care for caseload up to 50 clients
  • Communicate with vendors regarding documentation and service deviations
• Data Entry & Operations:
  • Enter and maintain employee/client data accurately
  • Manage client assessments and visit reports
  • Ensure compliance with IDoA requirements
  • Integrate CCP operations with existing home health services
• Supervisory Responsibilities:
  • Create/update client and employee folders
  • Conduct quarterly evaluations
  • Process timesheets and manage payroll reports
  • Submit accurate payroll data
  • Develop operational procedures for CCP services
• Customer Service:
  • Refer clients to appropriate programs
  • Respond to inquiries within 24 hours
  • Resolve client/employee issues efficiently

Required Qualifications

• Strong written/verbal English communication
• Knowledge of Spanish or any other language a plus
• Exceptional organizational abilities
• Computer proficiency (Microsoft Office)
• Prior office experience
• Must pass Homecare Supervisor Certification (3 months)

Preferred Qualifications

• Experience with the WellSky Personal Care platform (formerly Clear Care)
• IDOA compliance knowledge
• Home care operations experience
• CCP program management experience
• Track record in scaling healthcare operations

Benefits

• Salary: $50,000 - $60,000 annually
• Health, dental, and vision insurance
• 401(k)
• Paid time off
• Flexible schedule

Schedule

• Full-time (40 hours/week)
• Day shift
• On-site at Lombard, IL