Home Care Supervisor

Essential Duties and Responsibilities

• Supervise and coordinate caregivers within the assigned caseload
• Schedule caregivers to meet client needs and coverage requirements
• Support caregiver recruitment in partnership with HR
• Conduct caregiver performance reviews and annual evaluations
• Complete client assessments and oversee new starts of care
• Address caregiver concerns, performance issues, and disciplinary actions
• Audit billing and caregiver timekeeping for payroll accuracy
• Auxiliary with caregiver orientation and training programs/ partnering with HR
• Maintain accurate, timely client documentation
• Respond to client and family concerns and resolve issues
• Conduct home visits, check-ins, and satisfaction surveys
• Complete incident reports within 24 hours and escalate as needed
• Participate in community outreach, marketing events, and partnerships
• Provide on-call coverage for assigned caseload, including after-hours support

Compensation

$75,000k-$80,168k per year, depending on experience

Why Join Us

• Comprehensive medical, dental, and vision insurance available on the 1st of the month following date of hire!
• Employer-paid basic life insurance and AD&D policy!
• Wellness coaching, discounts, and rewards through Perks at Work!
• Commuter benefits!
• Mileage reimbursement!
• PTO eligible after 90 days!
• Annual Health and Wellness stipend!
• 9 observed paid holidays!
• Quarterly bonus incentive program!
• Free onsite parking!
• Good coffee and lots of snacks any time you're in the office!

Position Requirements

• Experience: Prior supervisory or management experience in home care, healthcare, or a related field.
• Skills: Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities.
• Flexibility: Willingness to travel locally within the respective region (King County or the Eastside).
• Education and/or Experience: High school diploma or equivalent. An associate degree in a related field is preferred. Previous experience in healthcare, home care, or human resources with an emphasis in regulatory compliance is highly desired. General understanding of WAC, RCW, Medicaid and Department of Health Audits is strongly preferred, but not required. Any other related experience and/or training; or equivalent combination of education and experience.
• Certificates, Licenses, or Registrations: A valid driver’s license, satisfactory driver abstracts and proof of auto insurance is required. Must have the ability to successfully complete pre-employment and on-going background checks. A CNA, HCA, CCM, LSW or LMSW is preferred, but not required.
• Computer Skills: To perform this job successfully, an individual must have advanced computer skills and demonstrated experience in Microsoft Office Suite, Word, Excel, and Outlook. Must have experience with or the technical aptitude to proficiently use health care programs.