Home Care Supervisor

About the Role

Are you a passionate leader who enjoys coaching others and creating exceptional client and caregiver experiences? Fedelta Home Care is looking for an experienced In-Home Care Supervisor to join our growing team! In this role, you'll oversee a caseload of clients and caregivers throughout the Eastside (Bellevue and Kirkland) while partnering closely with our Northgate office team. You'll serve as a leader, mentor, and problem solver, ensuring caregivers have the support they need to deliver outstanding care while maintaining compliance, quality, and operational excellence.

Benefits

• Comprehensive medical, dental, and vision insurance beginning the first of the month following your date of hire
• Employer-paid Basic Life Insurance and AD&D coverage
• 401(k) with a generous employer match and immediate vesting
• Quarterly bonus incentive program
• Paid Time Off (PTO) eligibility after 90 days
• Nine (9) paid holidays each year
• Annual Health & Wellness Stipend
• Mileage reimbursement for work-related travel
• Commuter benefits
• Scholarship program
• Wellness coaching, employee discounts, and rewards through Perks at Work
• Free onsite parking
• A collaborative, mission-driven culture where your work truly makes a difference

Position Requirements

• Demonstrated leadership experience with the ability to coach, mentor, and develop employees
• Strong relationship-building and cross-functional collaboration skills
• Excellent organizational, critical thinking, and time management abilities
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
• Strong decision-making skills and the ability to exercise sound judgment with confidential information
• Excellent written and verbal communication skills with the ability to communicate professionally across all levels of the organization
• Ability to adapt quickly to changing priorities and business needs
• Strong customer service mindset with the ability to resolve concerns professionally and compassionately

What We're Looking For

• Previous supervisory or leadership experience in home care, healthcare, human services, or a related industry
• Experience coaching and supporting frontline employees
• Strong problem-solving, communication, and organizational skills
• Passion for delivering exceptional client and caregiver experiences
• Ability to travel throughout the assigned service area
• Valid driver's license, proof of auto insurance, and satisfactory driving record

Essential Responsibilities

• Supervise and support an assigned caseload of caregivers and clients
• Conduct caregiver supervisory visits, performance coaching, and routine check-ins
• Partner with scheduling, recruiting, and branch leadership to ensure appropriate caregiver placement and staffing coverage
• Assist with client assessments, service plan updates, and ongoing quality assurance visits
• Address caregiver and client concerns promptly while maintaining high customer service standards
• Monitor caregiver compliance with company policies, state regulations, and required certifications
• Assist with caregiver onboarding, orientation, training, and ongoing development
• Support branch initiatives related to employee engagement, retention, and recognition
• Maintain accurate documentation within company systems, ensuring timely and complete records
• Collaborate with leadership to improve operational efficiency and support branch performance goals
• Participate in after-hours on-call rotation as assigned

Supervisory Responsibilities

• Directly supervise an assigned group of caregivers
• Provide coaching, mentoring, and performance feedback
• Support employee development and corrective action processes when appropriate
• Escalate complex employee relations or operational issues to the Lead Supervisor or Director

Education & Experience

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred
• Previous experience in home care, healthcare operations, case management, staffing, or employee supervision preferred

Knowledge & Skills

• To be successful in this position, candidates should demonstrate proficiency with:
• Microsoft Office Suite (Word, Excel, Outlook)
• ADP Workforce Now or similar Human Resources Information System (HRIS)
• Scheduling and electronic health record software
• Google Workspace
• Microsoft Teams
• Ability to quickly learn new software systems and technology platforms