Home Care Quality Assurance Specialist (Bilingual Spanish/English)

About the role

As our organization continues to grow, we are proud to expand our team in South Brooklyn and welcome individuals who are passionate about making an impact. Join a team that truly lives by its core values every day!

Responsibilities

• Improving client experience through conducting patient outreach to assess patient satisfaction, hospitalization status, and assist with various care concerns.
• Conduct client retention efforts by speaking to the patient or their family member in assisting with any concerns or complaints and working with them to ensure they are satisfied with the resolution.
• Documentation and tracking of patient incidents and complaints to resolve and communicate any concerns with payers and internal departments.
• Collect, analyze, and interpret data related to quality performance.
• Identify, assess, document, and resolve client complaints and grievances while detecting risks and mitigation plans.
• Maintain accurate and up-to-date logs of complaints, grievances and incidents ensuring completion and comprehensive resolution.
• Support departmental operations by assisting with special projects, administrative tasks, and operational duties as assigned by leadership, with responsibilities evolving based on organizational needs.
• Monitor and track specific quality control and assurance activities of in-office and field staff as directed by the QA supervisor.

Requirements

• 1-3 years' experience of working with HIPAA regulations and properly handling and maintaining patient records with strong computer literacy skills, including proficiency in navigating electronic health record (EHR) systems.
• Strong client-facing, problem solving and customer service skills.
• Strong working experience using Microsoft Office Suite, including Excel, Word, and Outlook.
• HHAeXchange experience preferred.
• High School Diploma or equivalent required; with a minimum of two years of administrative experience in a healthcare setting.
• Bilingual proficiency in English and Spanish is required.
• Must be very organized and detail-oriented to ensure accuracy in addressing client concerns and audit findings in a sensitive and effective manner.
• Must have high-level problem-solving skills.
• Strong interpersonal and communication skills to foster collaboration across departments.
• Must have the ability to prioritize work tasks to get things done effectively.

Qualifications

• Bilingual proficiency in English and Spanish is required.
• Must be very organized and detail-oriented to ensure accuracy in addressing client concerns and audit findings in a sensitive and effective manner.
• Must have high-level problem-solving skills.
• Strong interpersonal and communication skills to foster collaboration across departments.
• Must have the ability to prioritize work tasks to get things done effectively.

Benefits

• Comprehensive Health, Vision, Dental Benefits
• 401(k) Retirement plan + Employer Match
• Voluntary Life, Critical Illness, Group Hospital Indemnity, Accident Insurance
• Generous paid time off, sick time + more!

Why Choose Us?

We offer the Ultimate employee perks (literally)! At Ultimate Care, we are dedicated to fostering a people-centric culture that is pivotal for success in the contemporary home care landscape. Our unwavering commitment begins with inspiring and empowering our employees to unleash their full potential. We actively pursue avenues to cultivate a dynamic learning environment, allowing our team members to explore and nurture their passions and talents. Our goal is to facilitate holistic growth, both personally and professionally, whether within the office or beyond.