Home Care Coordinator - Per Diem - REMOTE
Job Summary
The Home Care Coordinator (HCC), processes home care referrals and submits clinical data to the home care agencies. The HCC compiles clinical information from the EMR to send to the home care agency to facilitate the transition of care. The HCC acts as a liaison with the inpatient staff, physician offices and home care agency to ensure the clear communication of the home care orders and the patients’ medical needs.
Job Qualifications
Education – Required: Associates Degree in Health Care, Business or related field
Experience – Required: 1 year Customer Service Experience in the Healthcare Industry
Experience – Preferred: Experience entering data, navigating and retrieving information from an electronic medical record (EMR), i.e. Epic, Careport Care Management
Experience – Preferred: Experience in home care placements and or home care intake highly desirable
Knowledge – Preferred: Knowledge of managed care Medicare, Medicaid or other insurance authorization coupled with understanding of CMS regulations related to homecare services preferred; knowledge of home care insurance authorization process preferred
Position & Unit Accountabilities
Processes preadmission and inpatient referrals in Epic status board, in addition to coordinating services for international patients
Captures and coordinates services for international patients
Coordinates out of area home care referrals via Careport Care Management system to ensure timely and appropriate start of care is in accordance with physician orders, while also verifying that all required clinical documentations is accurately attached and submitted to the designated agencies
Determines and processes in-depth knowledge of home care providers, insurance coverage requirements, and agency service areas, with the ability to identify agencies that align with age-specific and population-specific needs
Coordinates and obtains face to face encounter forms on home care referrals
Arranges home labs for patients as appropriate
Responds to all electronic platform, phones, email, Epic status board reports to ensure home care referral request are processed and documented
Responds to and resolves non-clinical issues and complaints in an accurate, effective and timely manner
Documents all home care referrals in Careport Care Management and Epic. Fax-attaches require documentation as needed in Careport
Oversees home care phone line, answers and responds to inquiries, and assists with urgent staff and patient issues
Compensation
The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.