Client Care Coordinator-Home Care- Per Diem

About the role

Responsible for all aspects of client and caregiver scheduling, tracking visits, and case conferences.

Responsibilities

• Schedule visits following organization standardized process; only those visits ordered by the physician.
• Notify supervisor when requests are received that require a physician order.
• Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input.
• Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities.
• Notify supervisor of outstanding documentation and interface with payroll and billing processes.
• Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager.
• Assist On-call RN with weekend and/or daily on-call process. Schedule weekend visits/SOCs in a timely manner and enter into appropriate system.
• Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner. Take accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately. Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Other duties and/or projects as assigned.
• Complete other duties as assigned and demonstrate flexibility with job responsibilities in all areas.
• Adheres to HMH's Organizational competencies and standards of behavior.
• Lifts a minimum of 10 lbs., pushes and pulls a minimum of 10 lbs. and stands a minimum of 2 hours a day.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Two (2) years Customer Service Experience.
• Proficient in Microsoft Office Suite.
• Strong Organizational Skills.

Qualifications

• Associate's Degree preferred.
• Healthcare Experience preferred.

Pay

Minimum rate of $20.64 Hourly.