Client Care Coordinator-Home Care- Per Diem

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Responsibilities

• Responsible for all aspects of client and caregiver scheduling, tracking visits, and case conferences.
• Schedule visits following organization standardized process; only those visits ordered by the physician.
• Notify supervisor when requests are received that require a physician order.
• Update client schedules on a daily basis to assure they are current according to organization policy and patient needs.
• Verify authorizations and notify clinical supervisors of activities that require direction or input.
• Track and maintain disaster plan as appropriate if needed.
• Validate copies of caregiver documentation against schedules and reconcile incongruities.
• Notify supervisor of outstanding documentation and interface with payroll and billing processes.
• Verify all visits accurately and validate in the scheduler for payroll.
• Recognize patient grievances and direct them to the appropriate manager.
• Assist On-call RN with weekend and/or daily on-call process.
• Schedule weekend visits/SOCs in a timely manner and enter into appropriate system.
• Ensure that every assigned SOC has been scheduled in appropriate system.
• Answer telephone promptly and in a courteous manner. Take accurate and complete messages and relay to the appropriate party.
• Maintain client/employee schedules accurately. Enter into appropriate system in a timely manner.
• Fax all transfer forms to appropriate facilities and coordinators within 24 hours.
• Complete other duties and/or projects as assigned.
• Demonstrate flexibility with job responsibilities in all areas.
• Adhere to HMH's Organizational competencies and standards of behavior.
• Lift a minimum of 10 lbs., push and pull a minimum of 10 lbs., and stand a minimum of 2 hours a day.

Requirements

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Associate's Degree preferred.
• Two (2) Years Customer Service Experience.
• Proficient in Microsoft Office Suite.
• Strong Organizational Skills.

Qualifications

• Healthcare Experience (Preferred).

Benefits

At Hackensack Meridian Health at Home, we recognize our full- and part-time benefit eligible team members by offering a Total Rewards package including:

• Comprehensive Health Benefits.
• Generous Paid Time Off.
• Travel Reimbursement.
• 401(k) match.
• Tuition Reimbursement.

Per Diem team members are eligible to participate in Travel Reimbursement and may be eligible to receive a 401(k) match.

From great benefits and innovative wellness programs, to robust learning and development opportunities, we continue to cultivate an exceptional work environment where you can do the kind of work that leads to fulfillment and professional growth.

Pay

Minimum rate of $20.64 hourly. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on labor market data, experience, education and certifications, skills, geographic location, internal equity, budget, and grant funding.