Home Care Coordinator

Key Responsibilities

• Coordinate and schedule Home Health Aides (HHAs) and Personal Care Aides (PCAs) across NYC boroughs
• Manage cases involving Medicaid and MLTC-authorized hours
• Maintain and update Plans of Care (POC) per physician and MLTC authorization
• Serve as liaison between clients, families, caregivers, and MLTC case managers
• Ensure compliance with HIPAA and NYS privacy laws
• Monitor Electronic Visit Verification (EVV) for accuracy and compliance
• Handle call-outs, emergency coverage, and last-minute schedule changes
• Maintain accurate documentation for audits and New York State Department of Health inspections
• Verify caregiver credentials and track in-service training requirements
• Address client concerns, incident reports, and service issues promptly

Qualifications

• A high school diploma required; an associate’s or bachelor’s degree preferred
• One year of experience in a NYC home care agency (preferred)
• Strong knowledge of Medicaid home care services in NYC
• Experience with scheduling high-volume cases and multiple borough coverage
• Familiarity with EVV systems and home care software
• Knowledge of UAS-NY is a plus