Holston House Nashville - Front Desk Assistant Manager OEM

About the Role

Join our team as a Front Desk Assistant Manager and be at the heart of creating unforgettable guest experiences. Working alongside the Front Desk Manager, you’ll help keep the front office running smoothly, ensuring every guest is greeted with warmth, efficiency, and exceptional hospitality. You’ll drive room revenue, boost occupancy, and lead the team in delivering outstanding service. This position is overtime eligible, with overtime calculated accordingly.

Responsibilities

• Deliver top-notch customer service, ensuring guests and team members feel welcomed and supported.
• Motivate, coach, and guide the front desk team to maintain high standards and smooth operations.
• Proactively identify and resolve issues, handling guest concerns with calm and efficiency.
• Manage room revenue, maintain organizational systems, and utilize technology to keep operations running seamlessly.
• Maintain a polished appearance and uphold the hotel’s service standards.

Requirements

• 2-year college degree with 3+ years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3-5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements, which may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay option (ask your recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

Holston House Nashville offers a boutique, art-deco-inspired workplace in the heart of downtown, just steps from the Ryman Auditorium, live music venues, and major sports and entertainment districts. The hotel blends historic architecture with modern design, featuring a rooftop pool, the Heirloom lounge, and stylish guest rooms with leather and velvet accents, marble fixtures, and Music City touches like record players. Team members thrive in a luxury, design-driven environment that celebrates Nashville’s creative spirit, making it an ideal setting for those who enjoy delivering personalized, high-touch hospitality in a culturally rich urban location.