Holiday Lights Promotions Team Member

About the role

The Great Lakes Loons are seeking enthusiastic, dependable, and guest-focused individuals to join our Holiday Lights Promotions Team at Dow Diamond this Winter. Holiday Lights Promotions Team Members will play an important role in creating a welcoming, festive, and memorable experience for guests throughout the holiday season. Similar to the Fun Flock during baseball season, this team will serve as a friendly and energetic presence throughout the event while assisting with activities, Lou E. Claus, and guest experiences.

Responsibilities

• Welcome guests and create a positive, festive atmosphere throughout Holiday Lights.
• Provide friendly and engaging customer service to guests of all ages.
• Assist Lou E. Claus with guest interactions, appearances, photos, and activities.
• Assist the execution of photo op stations and interacting with guests to facilitate attendee photos.
• Help facilitate the Letters to Santa station.
• Assist with crafts and activities at Santa's Workshop.
• Collect and check tickets for the Holiday Lights train experience.
• Provide guests with directions and information about the event.
• Assist with special events, character appearances, themed nights, and other holiday programming.
• Help maintain clean, organized, and welcoming activity areas.
• Represent the Great Lakes Loons and Holiday Lights in a professional, enthusiastic, and positive manner.
• Support the Promotions team with additional event responsibilities as needed.

Qualifications

• Enjoy working with children, families, and the general public.
• Have a friendly, outgoing, and positive personality.
• Be dependable, responsible, and punctual.
• Demonstrate strong communication and customer service skills.
• Be comfortable working in a fast-paced event environment.
• Be able to work effectively as part of a team.
• Be willing to take on a variety of responsibilities and assist wherever needed.
• Have an enthusiasm for the holiday season and creating memorable guest experiences.
• Previous experience in customer service, events, sports, entertainment, hospitality, promotions, or working with children is preferred but not required.

Schedule & Compensation

Seasonal position: November 14, 2026 – January 2, 2027. Evening availability is required. Available to work Weekends and Holidays.

Physical Demands

• Ability to withstand outdoor elements as well as being on your feet for extended period of time.
• Capable of lifting 50 lbs.