Holiday Inn Express & Suites Pittsburgh West - Green Tree - Front Desk Supervisor
About the role
As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about.
Key Skills/Responsibilities
Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
Education & Experience
High school diploma or equivalent required; college coursework in a related field helpful.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance
Must comply with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes:
Now offering Daily Pay!
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information
The Holiday Inn Express & Suites Pittsburgh West-Green offers modern accommodations and on-site amenities made with the needs of the modern traveler in mind. Located just off Interstate 376, the hotel provides easy access to the David Lawrence Convention Center, Pittsburgh's Cultural District, Acrisure Stadium (Previously known as Heinz Field), PNC Park and PPG Paints Arena. Nearby attractions include Station Square, Gateway Clipper Fleet, Rivers Casino, Andy Warhol Museum, and Carnegie Science Center & Sports Works. We are close to area universities including Robert Morris University, Duquesne University, Point Park University, as well as the Oakland Universities of Pitt and Carnegie Mellon. Expect comfortable, contemporary accommodations and convenient on-site amenities including a heated indoor pool, a modern 24-hour Fitness Center, and a complimentary Express START™ breakfast during your stay.