HOA Member Services Coordinator (CA)
Introduction
Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington, Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.
Summary
The Member Services Coordinator provides high quality customer services for Rosena Ranch. The Member Services Coordinator pro-actively anticipates the needs of the homeowners and residents so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each homeowner and resident.
Essential Duties And Responsibilities
- Deliver exceptional customer service to homeowners and residents by providing timely, courteous, and professional assistance at all times.
- Maintain a professional and approachable demeanor in appearance, communication, and behavior.
- Greet all residents, guests, and visitors with courtesy, attentiveness, and respect.
- Keep workspaces and common areas clean, organized, and presentable.
- Respond promptly and appropriately to resident inquiries, concerns, complaints, and suggestions. Conduct follow-up as needed to ensure resolution and satisfaction.
- Escalate matters to the appropriate department or manager when necessary.
- Maintain a consistent and reliable presence at assigned workstation during scheduled hours.
- Attend and assist with Association-sponsored social events as directed.
- Process and follow up on approved architectural submittals in accordance with Association guidelines.
- Enforce applicable policies and procedures, including follow-up on Notices of Completion and adherence to compliance timelines.
- Answer telephone calls using professional etiquette.
- Document and track resident requests using the designated work order system (e.g., CINC).
Requirements
- Demonstrate a consistently positive attitude and professional demeanor; serve as a representative of the company’s values and foster a collaborative, respectful work environment.
- Encourage and model professional behavior and customer service excellence for colleagues.
- Able to understand and carry out instructions provided in written, verbal, or diagram formats.
- Able to read and interpret documents such as operational guides, procedural manuals, and written instructions.
- Perform basic mathematical functions, including addition, subtraction, multiplication, and division.
- Possess strong communication, interpersonal, and organizational skills.
- Demonstrate attention to detail with consistent follow-through on assigned tasks.
- Effectively manage multiple responsibilities and meet deadlines in a fast-paced environment.
- Maintain a professional appearance and exercise sound judgment in addressing customer service-related matters.
- Proficiency in using standard office software and systems, including internet navigation, CINC, Microsoft Outlook, and Microsoft Word.
Minimum Education
High School Diploma or equivalent.
Experience
Experience in the property management and/or hospitality industries preferred.
Language Skills
The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.
Computer Skills
- Outlook
- MS Word
- MS Excel
- Adobe Acrobat
- OtherMAS 90
- Internet Access
- Power Point
Availability
9:00 a.m. - 6:00 p.m. Tuesday - Saturday
Work Environment
The work environment is a typical office building.
Salary
up to $25.00/hr