Member Services Coordinator

Duties And Responsibilities

• Respond to incoming inquiries from Season Ticket Members
• Develop relationships with Season Ticket Members through various touchpoint initiatives throughout the year via phone calls, emails, in person meetings, game day interactions and other special events
• Identify partners that Season Ticket Members may share accounts with and develop an understanding of what they value about their Patriots experience
• Collaborate with the Member Services Team to incorporate new creative ideas to get key decision makers involved with our off-season events and game day experiences
• Strive to retain Season Ticket Members from year to year and ensure their long term happiness
• Act as a liaison with the Ticket Office including follow up on unpaid accounts, seat relocation requests and other ticket management issues
• Build and maintain internal informational documents for Member Services team
• Utilize Customer Relationship Management (CRM) platform to organize member requests and track relevant emails and notes
• Prioritize issues that need to be addressed with other departments throughout the organization
• Provide exemplary customer service by following up with Members in a timely manner with the correct information that they requested and going above and beyond their expectations
• Assist with identifying and managing creative Member only events and other value-added programs
• Work with other departments to create awareness of all operational details for Club and Suites
• Perform special projects and assignments as business dictates

Supervisory Responsibilities

This position has no supervisory responsibilities.

Skills And Qualifications

• Outgoing, creative & results oriented
• Strong organizational skills and attention to detail
• Exemplary inter-personal skills
• Excellent written and verbal communication skills
• Computer literate and proficient in Microsoft Word & Excel
• Self-motivated
• 1-3 years work experience
• Bachelor's Degree preferred