Member Service Coordinator/Administrative Assistant

POSITION OVERVIEW

ESSENTIAL DUTIES / RESPONSIBILITIES

• Member Services
• Daily communication with member inquiries and provide information via phone and email.
• Aid in the new member onboarding process, ensuring a smooth transition into our group.
• Maintain NEAG member website documents and communications from NEAG and vendors.
• Aid team members with updating product database to ensure proper status and category placement of models.
• Maintain accurate and up-to-date member information in our system.
• Aid members with backorder cancellations when needed.
• Execute promotion data entry reports to help analyze processes and promotions.
• Prepare and participate in all Member shows and meetings.
• Provide co-workers with assistance and/or work on other assignments as needed.
• Organize/place orders for NEAG events including sales training, service training, member, and board meetings.
• Reception
• Maintain the main office calendar in Outlook by updating important office events.
• Primary person to answer/screen outside visitors.
• Signed off on package deliveries as warranted.
• Primary person responsible for answering and responding to the general office mailbox (phone and email) on a regular basis.
• Perform general office duties as needed including ordering office supplies, maintaining clean stocked kitchen.

ESSENTIAL EDUCATION / EXPERIENCE

• High School degree or equivalent.
• Minimum of 2 years’ relevant customer/member service experience preferred.

ESSENTIAL SKILLS AND COMPETENCIES

• Proficient in MS Office skills.
• Must demonstrate strong customer service skills and a positive “can-do” attitude.
• Familiarity with CRM systems and data management practices.
• Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency.
• A team player with a willingness to assist others and learn cross functional tasks.
• Strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy.
• Solid verbal and written communication skills and the ability to interact professionally with diverse groups (members/vendors/co-workers).
• Flexibility to work in a small office environment and take on tasks that may fall outside the primary responsibilities.

LIMITATIONS AND DISCLAIMER

• All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

BENEFITS

• Paid time-off
• 401k Match
• Tuition Reimbusment
• Health/Dental Insurance