HOA Member Services Administrator (CA)

About the role

Supports the General Manager and Operations Manager with significant contact from residents, staff, vendors, and the public.

Responsibilities

• Assist residents in completing Associations forms.
• Provide residents with new homeowner registration packets, ID cards, and transponders.
• Provide general information pertaining to the Recreation Center and its use.
• Maintain reservation calendars and ensure that all paperwork and fees are received and processed prior to and following facility rentals.
• Enter resident information into C3 database and file resident information in the Association master files.
• Answer phones, assist callers, and direct calls to the appropriate personnel as needed.
• Make photocopies as needed.
• Act as an administrator for the Community Website and assist residents with use of the website; process registration requests.
• Assist General Manager and/or Facilities Manager with community events, including communicating and coordinating with the Social Committee and contracted vendors, preparation for the event, and closing the event.
• Perform other functions of HOA business as assigned; may include off-site errands.

Requirements

• Understand and follow written and/or verbal directions.
• Understand and enforce community rules and regulations.
• Maintain adequate and accurate production of repetitive work.
• Strong English composition, written, and oral communication skills.
• Strong internal/external customer relation skills to communicate effectively with all levels of management, employees, and homeowners.
• Work with confidential/sensitive information and use diplomacy in communicating such information.
• Ability to provide administrative support for the community website and electronic-based communications.
• Effectively and efficiently handle shifting priorities and deadlines.
• Meet scheduling and attendance requirements per policy and the position, including the ability to work a flexible schedule that may include split shifts, evenings, weekends, and holidays.
• Self-motivated to seek additional work.
• Proficient in Microsoft Word, Excel, and Outlook.
• Professional or business image per policy, and personal etiquette.
• Organizational, time management, and problem-solving skills.
• Perform all functions to an acceptable level without constant direction and/or supervision.
• Follow through on assigned tasks to successful completion in a timely manner or by the assigned deadline.

Qualifications

• High School Diploma or equivalent.
• Experience in the property management and/or hospitality industries is preferred.
• Good written communication skills and the ability to communicate effectively with employees at all levels of the organization, both verbally and in writing.

Schedule

Tuesday through Saturday - 9:30 a.m. to 6:00 p.m.

Work Environment

The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.