HOA Administrator

About the Role

Provides coordination and direction for establishment of HOAs for all of the Division’s communities, as well as ensuring that each community is maintained and operated in accordance with Division objectives. This role involves working closely with third-party Management Companies, municipal employees, trade partners, Division associates, HOA associations, Board of Directors, and developers to manage and operate the communities.

Work setting: In office with some travel to communities as needed.

Responsibilities

• Works closely with third-party HOA Management Companies and legal counsel.
• Acquires and maintains current knowledge of state and local law, policies, and procedures as it pertains to HOA administration.
• Analyzes advantages and disadvantages of alternative solutions to problems and makes recommendations to the Division management and the Board of Directors.
• Liaison and leadership to effectively manage relationships with other business groups, neighbors, trade partners, Division associates, and customers.
• Supervises third-party manager preparations of complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the Division and each community.
• Manages customer relationships to ensure resolution of residents’ concerns and requests and conducts formal and informal inspections.
• Responds to phone calls and correspondence in a timely, professional manner to customers and Division associates.
• When necessary, ability to run a Board of Director’s meeting according to Robert’s Rules of Order.
• Observes all safety standards and participates in the Division’s efforts to provide a safe work environment.
• Serve on Homeowner’s Association Board of Directors as required.
• Review and provide timely approval of customer architectural review requests.
• Regular site visits to ensure cleanliness, maintenance, and appropriate work is being completed for all communities.
• Maintain electronic file storage for each community.
• Coordinate the flow of paperwork for timely approval of documents, agreements, and payment to trade partners.
• Coordinate and assist in HOA turnover process with Management Company.
• Prepare and review HOA-related documents (i.e., CC&Rs, bylaws, reserve studies, development plans, budgets, etc.).
• Perform all other duties as assigned.

Requirements

• Minimum one (1) year of experience in homebuilding, real estate, property management, HOA experience, or legal field is preferred.
• High School Diploma or equivalent required; B.A. in Business or related field is preferred.
• Valid driver’s license and satisfactory driving record—will require traveling to area communities as needed.
• Strong working knowledge of customer service principles and practices.
• Ability to read, analyze, and interpret construction plans, contracts, legal documents, codes, and regulations.
• Ability to communicate effectively and concisely, both verbally and in writing.
• Proficient in MS Office Suite: Word, Excel, Outlook, and MS Teams.

Benefits

• Health Insurance – Medical, Dental, & Vision.
• Vacation – 3 weeks of vacation per year to start.
• Holidays, Sick Leave, & Personal Days.
• 401(k) Savings Plan with company match ($1 for $1 up to 5%).
• Paid Maternity & Bonding Leave.
• New Hire Referral Bonus Program.
• Product Purchase Discount for Associates.
• Associate Assistance Plan.
• Education Assistance Program and up to $30,000 in Adoption Assistance.
• Everyone’s Included Day – A day to connect, reflect, and inspire in a way that is uniquely important to you.