Administrator - AH

About the role

This position is responsible for managing all aspects of the community, including operations and financial activities, as well as essential relationships with residents, volunteers, vendors, and support staff. Additionally, this position will manage service contracts, oversee resident improvements and property inspections, and make recommendations that enhance residents’ quality of life and property upkeep. NOTE: Due to the varying sizes and complexities of the communities, this position must also have a dotted-line relationship with the Resident Services Coordinator to ensure continuity of information flow.

Responsibilities

• Manage the property to ensure its optimal performance.
• Monitor property budgets, financial statements, and performance reports, making strategic recommendations to improve economic performance.
• Identify and resolve operational issues, maintenance needs, resident concerns, leasing, client relations, and new client onboarding promptly and effectively.
• Cultivate and maintain positive relationships with residents and owners, acting as the primary point of contact for resident and owner inquiries, issues, and concerns.
• Address resident complaints and resolve conflicts fairly and professionally, maintaining resident satisfaction and retention.
• Oversee the leasing process, including advertising available units, screening prospective residents, negotiating leases, and managing lease renewals.
• Maintain current knowledge of relevant laws, regulations, and industry best practices, ensuring compliance with all legal and regulatory requirements, including but not limited to the U.S. Department of Housing and Urban Development (HUD), state Housing Finance Agency, state and local government agencies, etc.
• Implement and maintain risk management strategies and emergency preparedness plans.
• Monitor and manage property licenses, permits, and inspections, ensuring timely renewals and adherence to regulatory obligations.
• Perform all other related duties as assigned.

Essential Skills

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team-building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers and executive management.
• Demonstrated high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.
• Demonstrated ability to define, develop, and analyze performance measures and metrics.

Communication/Interpersonal Skills

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team-building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers and executive management.

Physical Requirements and Working Conditions

• Must be able to remain stationary 20% of the time.
• Must be able to occasionally move about the office to access file cabinets, office machinery, etc.
• Must be able to continuously operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer, to execute the job's essential functions.
• Must be able to lift or carry items: Seldom: 26-50 pounds Occasionally: 26-50 pounds Frequently: 11-25 pounds Constantly: 1-10 pounds
• Must occasionally ascend or descend stairs to provide essential services.
• Must effectively communicate information and ideas so that others clearly understand the exchanged information.
• Must consistently work in an office and an assisted living facility atmosphere.

Compensation

The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate’s knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.

Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and criminal background clearance.