HOA Member Services Administrator (CA)

Seabreeze Management Company is a full-service property management firm with a diverse portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, we serve as a trusted advisor and collaborative partner to build thriving associations through superior service and integrity. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable,” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

About the role

Supports the General Manager and Operations Manager with significant contact from residents, staff, vendors, and the public.

Responsibilities

• Assist residents in completing Association forms.
• Provide residents with new homeowner registration packets, ID cards, and transponders.
• Provide general information pertaining to the Recreation Center and its use.
• Maintain reservation calendars and ensure all paperwork and fees are received and processed prior to and following facility rentals.
• Enter resident information into C3 database and file resident information in the Association master files.
• Answer phones, assist callers, and direct calls to the appropriate personnel.
• Make photocopies as needed.
• Act as an administrator for the Community Website and assist residents with website use; process registration requests.
• Assist General Manager and/or Facilities Manager with community events, including communicating and coordinating with the Social Committee and contracted vendors, preparation, and event closure.
• Perform other functions of HOA business as assigned; may include off-site errands.

Requirements

• Understand and follow written and/or verbal directions.
• Understand and enforce community rules and regulations.
• Strong English composition, written, and oral communication skills.
• Strong internal/external customer relation skills to communicate effectively with all levels of management, employees, and homeowners.
• Work with confidential/sensitive information and use diplomacy in communicating such information.
• Provide administrative support for the community website and electronic-based communications.
• Handle shifting priorities and deadlines effectively and efficiently.
• Meet scheduling and attendance requirements, including the ability to work a flexible schedule that may include split shifts, evenings, weekends, and holidays.
• Self-motivated to seek additional work.
• Proficient in Microsoft Word, Excel, and Outlook.
• Professional or business image per policy, and personal etiquette.
• Organizational, time management, and problem-solving skills.
• Perform all functions to an acceptable level without constant direction and/or supervision.
• Follow through on assigned tasks to successful completion in a timely manner or by the assigned deadline.

Qualifications

• High School Diploma or equivalent.
• Experience in property management and/or hospitality industries is preferred.
• Good written communication skills and the ability to communicate effectively with employees at all levels of the organization, both verbally and in writing.

Schedule

Tuesday through Saturday - 9:30 a.m. to 6:00 p.m.

Pay

$22.00 per hour.