HOA Account Services Representative

About the role

We’re hiring motivated individuals to join our incentive-based HOA team. No prior experience in Collections is necessary—any call center experience is a great start, and we are willing to train the right candidate who wants to succeed. This is a bilingual (Spanish) position.

Pay

Starting at $15/hour + monthly incentives and bonuses.

Schedule

Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 9 am-6 pm shift). Every other Saturday (if you work on Saturday, your day off will be during the week). Sundays: always off. Schedule is subject to change based on business needs.

Benefits

• Health insurance with HSA and FSA options
• Dental insurance
• Vision insurance
• Life/AD&D insurance
• Short-term and long-term disability coverage
• 401(k)
• PTO
• Paid holidays
• Employee referral program
• Employee and family discounts
• Growth opportunities

Responsibilities

• Collect payments: work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing.
• Follow up on dues: reach out to owners by phone and other methods to follow up on unpaid dues.
• Manage accounts: keep track of assigned accounts, following our collection guidelines for the timeshare HOA.
• Update account information: learn to update and manage owner account information in our system accurately.
• Use collection tools: get comfortable with our collection tools and processes to handle assigned accounts effectively.
• Understand the basics: learn the key rules and procedures related to timeshare HOA debt collection.
• Provide good customer service: maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service.

Requirements

• Bilingual in English and Spanish
• Ability to sit and work on a computer screen all day
• Able to show up on time every day—attendance is integral in this role
• Comfortable being on the phones and handling sensitive information
• No lifting required over 50 pounds
• Strong communication skills and attention to detail
• Willingness to learn basic debt collection regulations and timeshare HOA procedures

Prior call center experience is a plus.