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Jobs · Customer Service · Florida

Hiring Plumbing Customer Service Rep / Dispatch

1-Tom-Plumber Franchise HQ · St. Petersburg, FL · 1 mo ago
On-siteCustomer Service$15–$17/hrFull-time

Benefits

  • 401(k)
  • Company parties
  • Dental insurance
  • Health insurance
  • Flexible schedule

    • About the role

    A CSR Dispatch/Accounts Receivable position in a plumbing company combines customer service, and accounts receivable tasks. It involves ensuring smooth service delivery from initial customer contact to final payment.

    Responsibilities

    • Customer Service & Dispatch:
      • Answering and managing incoming customer calls regarding plumbing services.
      • Gathering customer information and logging service requests accurately in ServiceTitan.
      • Scheduling appointments and dispatching technicians to job sites.
      • Keeping customers informed about technician arrival times and job progress.
      • Handling customer inquiries, complaints, and resolving issues.
      • Pulling permits and scheduling inspections.
    • Accounts Receivable:
      • Generating invoices for completed plumbing services.
      • Processing payments and maintaining accurate customer account records.
      • Following up on overdue accounts and resolving billing discrepancies.
      • Assisting with accounts payable activities and providing necessary documentation.
    • Other Responsibilities:
      • Maintaining customer databases and ensuring accurate information is recorded.
      • Utilizing dispatching software and other relevant tools.
      • Supporting service technicians and communicating effectively with all stakeholders.
      • Contributing to a positive customer experience and building strong relationships.
      • May be involved in other administrative tasks such as generating reports, pulling permits, etc.

    Requirements

    • Excellent communication and interpersonal skills.
    • Strong customer service orientation and problem-solving abilities.
    • Proficiency in using dispatching software and other relevant tools.
    • Ability to multitask, prioritize tasks, and manage time effectively.
    • Attention to detail and accuracy in record-keeping.
    • Knowledge of plumbing services and common issues is helpful.
    • Basic accounting and bookkeeping skills for accounts receivable tasks.
    • *Must be willing to work on call as we are a 24/7/365 emergency service company.

    Compensation

    Compensation: $15.00 - $17.00 per hour

    Benefits

    • Competitive Compensation
    • Flexible Scheduling
    • Career Advancement Opportunities

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