HIR-4482- Scheduling Specialist

About The Role

Assists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow.

A Day in the Life

• Ability to effectively triage calls from patients to ensure appropriate schedule
• Collect patient demographics required to set up an appointment in scheduler
• Schedules and enters appointment date and time into computerized scheduler
• Records when appointments have been filled or canceled
• Answers telephone and either responds to the inquiry or directs caller to appropriate personnel
• Other duties as assigned

What You Need

• Experience working in a high volume call center environment
• Great attention to detail and data entry accuracy
• Ability to handle all calls in a professional, friendly and enthusiastic manner
• Excellent and professional customer service skills
• Demonstrate proficiency in Microsoft Office Suite, including Word and Excel
• Experience level: 3+ years

Benefits

• Generous Paid Time Off: Recharge and relax with 20 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance
• Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry's most generous parental leave policies to support you during life's most important moments
• Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won't go unnoticed
• Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance