HIM SUPERVISOR

About the role

The Patient Revenue Management Organization at Duke Health is dedicated to supporting the seamless operation of Duke Health's revenue cycle through comprehensive scheduling, registration, coding, billing, and more.

Responsibilities

• Plans, directs, and coordinates activities of the functional unit managed.
• Manages and supervises staff.
• Communicates and collaborates with others within the HIM Department, as well as DHTS.
• Maintains liaison with hospital and clinic personnel to coordinate efforts to resolve problems and concerns to ensure the integrity of the electronic health record.
• Reviews work queues daily to identify priorities for the day, including identification and resolution of problems with achieving targets; adjusts work assignments of staff as needed.
• Maintains and applies knowledge of state and federal laws and other regulatory requirements applicable to the work unit.
• Serves as the technical expert for staff questions, problems, and difficult customer situations.
• Interacts with and provides timely verbal and written responses to internal and external customers.
• Participates in the development of operating goals and objectives for the unit; recommends, implements, and administers operating protocol and procedures to enhance operations.

Requirements

• Strong verbal and written communication skills with the ability to collaborate to effectively solve problems.
• Data Entry Experience.
• Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Standard medical terminology, anatomy & physiology knowledge.
• Critical thinking and skill in collecting and analyzing complex problems.
• Ability to organize and prioritize and multitask with a high degree of accuracy and recall.
• Strong customer service background and experience with the ability to work under pressure with time constraints to meet customer needs.
• Knowledgeable and able to apply situational leadership skills.
• Ability to effectively lead teams and establish and maintain effective relationships with other personnel.
• Knowledge of general accounting principles.
• Knowledge of HIS, Epic EHR, is strongly preferred.

Qualifications

• High school diploma required.
• Bachelor's degree in a related field preferred.
• 6 years of experience in a progressive healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
• An associate's degree in healthcare or business may substitute for two years of experience.
• A bachelor's degree in healthcare or business may substitute for four years of experience.
• RHIT or RHIA strongly preferred.