HIM Specialist

Essential Functions

• Maintain and manage patient medical records in compliance with state, federal, and organizational standards.
• Accurately scan, import, and organize patient documents within the electronic health record (EHR).
• Collect, prepare, and process paper documents for secure scanning and indexing.
• Prepare charts and gather essential records before patient appointments to support provider readiness.
• Review daily reports to:
  • Confirm health records are complete and accurate.
  • Identify missing documentation or needed follow-ups from external facilities.
  • Correct and resend failed outbound faxes as needed.
• Ensure patient confidentiality and privacy are always maintained.
• Monitor and route incoming and outgoing faxes, ensuring timely delivery and appropriate follow-up on transmission issues.
• Assist patients with accessing their health records through the Patient Engagement Portal.
• Support clinical and administrative staff by promptly retrieving, scanning, indexing, and filing necessary health information.
• Collaborate with other HIM Specialists across the organization to ensure consistency, standardization, and timely information flow.
• Respond promptly to internal and external requests or inquiries using preferred communication methods.
• Provide exceptional customer service in all interactions with providers, staff, patients, and external partners.
• Serve as a knowledgeable and approachable resource for questions regarding health records and HIM processes.
• Follow established HIM policies and procedures to ensure consistency and regulatory compliance across all clinic locations.
• Contribute to additional HIM projects or tasks as assigned by leadership.

Physical Requirements

• Able to travel to satellite clinics when necessary (rare occasion)
• Able to lift 25 pounds