HIM Specialist

About the role

Join a team that’s been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won’t just care for patients—you’ll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home.

Responsibilities

• Scan and attach referral appointment letters and consultation reports to the appropriate electronic clinical record, including creating an order if needed and routing to the provider (if not auto-routed) for review within 48 hours of receipt.
• Scan and attach all transferred records, requested records, and other “paper” records (EKGs, fetal stress tests, other correspondence) to the appropriate electronic clinical record.
• Monitor electronic fax folders (Provider Flow) and process received faxes, including attaching documents to patient electronic clinical records and routing to providers/care teams for review; appropriately forward other faxes received (e.g., medication refill requests).
• Handle incoming telephone calls regarding medical records needs from CommWell Health sites, outside organizations, and patients.
• Process medical record requests/releases, including reviewing requests, producing copies (paper or CD), faxing or mailing records, preparing records charges (if applicable), and documenting the request.
• Process medical/behavioral health record requests/releases, including review, copying, faxing or mailing, charge preparation, and documentation.
• Process behavioral health record requests/releases, including review, copying, presenting to assigned counselor for final approval, packaging for mailing, charge preparation, and documentation.
• Retrieve patient records from outside agency portals for hospitalization and/or specialty visits.
• Process subpoenas for records, including reviewing with supervisor, producing copies, documenting releases, and packaging for return receipt mailing or hand delivery if required.
• Manage duplicate EPIC records, including resolving pending issues directly or via EPIC help desk, verifying information to confirm duplication, and merging records as needed.
• Assist Referral Specialist in closing the “referral loop” by obtaining delinquent referral consult reports.
• Assist with management of stored paper records, including moving shelving and processing records for destruction.
• Monitor “overnight” voicemail box, receive messages, and task or email messages to appropriate recipients.
• Assist approved outside record auditors (e.g., Medicaid, CDC) with obtaining necessary information from the electronic health record.
• Assist VP/Chief of Environment of Care Quality with medical records audits and clerical needs.

Requirements

• High School Diploma or GED.
• Clean driving record with current NC driver’s license, approved by corporate vehicle insurance vendor for driving privileges.

Preferred Qualifications

• Experience with medical records, medical terminology, and electronic records.

Benefits

• Medical, Dental & Vision Insurance – Affordable plans with options that meet your family’s needs.
• 401(k) with Matching – Invest in your future with confidence.
• Generous PTO – Enjoy time off with paid holidays, emergency leave, and vacation accruals.
• Employee Assistance Program (EAP) – Support for your mental, emotional, and financial wellness.
• Career Growth – On-the-job training, certification support, and advancement opportunities.

Why Join CommWell Health?

• Impact: Be part of a team that delivers life-changing care to underserved populations.
• Balance: Enjoy a supportive, flexible environment that values your well-being.
• Growth: Access continuous learning, advancement pathways, and leadership development.
• Recognition: Your voice matters. At CommWell Health, every team member is seen, heard, and valued.

At CommWell, our teams are more than colleagues—we are a tight-knit, mission-driven family. You’ll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person’s worth, perspective, and contributions.