HIM Operation Specialist I

Department: Enterprise Revenue Cycle — HIM Operations Document Management (AMB NC/GA). Full‑time, 40 hours per week, benefits eligible.

Schedule

Sunday – Thursday, 1:00 PM – 9:30 PM.

Pay

$20.80 – $31.20 per hour.

Responsibilities

• Ensure, safeguard, and protect patients’ right to privacy by staying current on all federal and state regulations and organizational policies regarding privacy, confidentiality, and release of information for continuing care, insurance, patient, and Social Security disability requests.
• Receive requests, validate that authorizations meet legal requirements, and identify requester type.
• Ensure all releases of information comply with the request, authorization, policies, and state and federal HIPAA regulations to protect the organization from legal and government repercussions.
• Log requests into the Release of Information tracking system using OnBase and Epic; scan authorizations into the release module per documented process.
• Identify and accurately select appropriate patient information within the legal health record and designated record set to process requests and comply with state and federal regulations, preventing breaches or Office of Civil Rights complaints.
• Locate and include any information imported or scanned into the EHR that is not available via the release module, as appropriate.
• Review each page of scanned documentation prior to release to ensure no incorrect patient documents are included; report improperly scanned documentation to leadership for correction.
• Release records in the requested format, creating electronic files for export to CDs, email, the patient portal, or requester portals; understand cyber security risks and follow encryption rules for electronic communications, CDs, and email.
• Provide excellent customer service in a respectful manner, ensuring understanding of customer requests and assisting appropriately (e.g., providing request status, explaining how to request records, typical turnaround times).
• Perform clerical functions such as answering phones, copying, faxing, distributing mail, and ordering/delivering department or facility supplies.

Requirements

Education

High School Diploma or GED equivalent.

Experience

Typically 0–1 years of experience in healthcare or customer service.

Knowledge, Skills & Abilities

• Excellent communication, interpersonal, customer service, and organizational skills.
• Strong ethical skills to handle confidential information with integrity and maintain confidentiality.
• Strong research skills to identify appropriate PHI in historical and current patient records.
• Excellent spelling, grammar, and punctuation skills.
• Ability to adapt to and accurately work with new technology and artificial intelligence.
• Strong understanding of cyber security risks and proper reporting procedures.
• Meet or exceed department quality and productivity expectations.
• Advanced computer skills including proficient keyboarding, Microsoft Office, electronic mail, and electronic health information record systems.
• Ability to read and comprehend medical terminology, human anatomy, disease processes, and state/federal regulations related to HIPAA and release of medical information.
• Ability to work independently with minimal supervision and make decisions with good judgment.
• Strong problem‑solving skills, including handling difficult situations.
• Ability to prioritize workload, multi‑task, and work under pressure in a fast‑paced environment with time constraints.
• High attention to detail and accuracy.

Physical Requirements & Working Conditions

Operates all equipment necessary to perform the job. Exposed to a normal office environment.

Preferred Qualifications

• Experience in customer service, release of information, health information management, or healthcare billing.
• Ability to read and comprehend medical terminology, human anatomy, disease processes, and state/federal regulations related to HIPAA and release of medical information.

Benefits

Advocate Health offers a comprehensive Total Rewards package, including:

• Base compensation within the listed pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift differentials and on‑call pay where applicable.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits: medical, dental, vision, life, and short‑ and long‑term disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

Eligibility for programs may depend on FTE or status (full‑time, part‑time, per diem, temporary, etc.); confirm details with a recruiter during the interview.

About Advocate Health

Advocate Health is the third‑largest nonprofit, integrated health system in the United States, formed from the combination of Advocate Aurora Health and Atrium Health. It provides care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia, and Alabama; and Aurora Health Care in Wisconsin. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients, engages in hundreds of clinical trials and research studies with Wake Forest University School of Medicine as its academic core, and is nationally recognized for expertise in cardiology, neurosciences, oncology, pediatrics, rehabilitation, organ transplants, burn treatments, and specialized musculoskeletal programs. The organization employs 155,000 teammates across 69 hospitals and over 1,000 care locations, offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs, and provides more than $6 billion in annual community benefits.