Hilton New York Fashion District - Dual Director Human Resources

About the role

The Dual Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment; training program direction, implementation, and administration; and employee relations coaching, counseling and discipline for 2+ properties or a single large complex.

Responsibilities

• Approach all encounters with guests and Associates in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include compliance with Aimbridge Hospitality dress code and wearing a name tag when working (per brand standards).
• Comply with and ensure adherence to Aimbridge Hospitality’s standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol awareness, CPR and First Aid.
• Maintain a warm and friendly demeanor at all times.
• Direct and supervise Human Resources staff.
• Prepare and maintain Human Resources budget.
• Maintain thorough and current knowledge of all Human Resources/Associate regulations and laws, and ensure that the property is in compliance.
• Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSA, ADA, Immigration and Naturalization Service hearings.
• Implement policies and programs to guarantee compliance.
• Communicate new policies, information, and directives to all Associates.
• Instruct staff in interpretation of HR policies and procedures.
• Ensure staffs compliance with HR policies and procedures.
• Carefully recruit, interview and recommend all exempt personnel.
• Maintain Associate benefits programs union relations, dues and welfare pension funds.
• Suggest and/or approve all Associate transitions, i.e. new hire, transfer, promotion, etc.
• Aid in creating a positive team-oriented environment which focuses on the guest, through Associate development and motivation.
• Maintain open door policy.
• Monitor and analyze turnover statistics.
• Conduct training classes.
• Update and submit required reports in a timely manner.
• Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.
• Ensure compliance with all HR related Loss Prevention SOP’s.
• Establish and maintain safety incentive program.
• Become a certified trainer in all current HR training modules.
• Participate in and monitor effectiveness of committees.
• Practice positive Associate relations, including coaching, counseling & discipline.
• Develop and maintain “no cost” benefit programs.
• Monitor training program.
• Develop managers for future advancement.
• Ensure managers are using coaching, counseling and discipline to address issues/concerns.
• Ensure Associate Opinion Survey is completed by all Associates.
• Condense and expedite paperwork, develop internal communications, improve record keeping.
• Develop and maintain suggestion box program.
• Manage all personnel files.
• Manage resume and application files.
• Develop and monitor recruitment resources.
• Perform other duties as requested by management.

Qualifications

• At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
• Previous supervisory responsibility required.
• College course work in related field helpful.
• Familiarity with and knowledge of employment laws are helpful.
• Must be proficient in Windows Operating Systems.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must routinely meet deadlines.
• Must be able to multi task.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.