High Rise Community Manager - Multifamily

About the role

As a Community Manager with Hines, you will manage the daily operations of an assigned property, including leading team members, achieving budgeted financial and operational goals, and ensuring compliance with Hines’s policies and procedures. Backed by Hines—a global real estate investment, development, and property management firm—Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America.

Responsibilities

• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed expectations.
• Promotes a collaborative, team-work mindset.
• Provides input into the development of property budgets by analyzing financial statements, reviewing marketing information, and accessing operational reports.
• Meets targeted revenues by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing monthly financial status reports.
• Approves invoices for payment by reconciling work performed or products purchased and verifying certificates of insurance.
• Controls expenditures by staying within the approved budget and managing the petty cash fund.
• Oversees the lease enforcement process, including approving resident applications, renewing leases, conducting apartment inspections, issuing notices, evicting residents, and collecting late fees.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and resolving service issues.
• Ensures the property’s maintenance team complies with Hines’s standards for completing resident service requests.
• Conducts regular property inspections to ensure safety, cleanliness, and general appearance meet established standards.
• Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.

Requirements

• High school diploma or equivalent from an accredited institution is required; college degree is a plus.
• Two or more years of experience as a residential community/property manager.
• Experience with property management software preferred; Entrata experience is a plus.
• Proficiency in Microsoft Office and property management software to complete required reports.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect buildings and detect emergency alarms.
• Perform physical inspections, which may include climbing stairs or accessing restrictive openings.
• Ability to lift up to 25 lbs.
• Be accessible 24 hours a day in case of emergencies and perform on-site operations management during natural disasters.
• Ability to transfer properties, work overtime, weekends, and holidays as business needs require.

Pay

$72,200 - $108,000 + Bonuses

Benefits

• Comprehensive training programs.
• Competitive compensation.
• Robust benefits package.
• Generous vacation packages.