High Intensity Case Manager (RISE Guide)
for section headings. Use - for any list of duties/requirements/benefits, and
for prose. Include only sections with real specific content. Remove boilerplate etc.
We need to parse the posting.
First paragraph: description of company, mission. That's about the role? Could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content.
We have:
- About the role: description of firsthand, mission, role context, what they do, etc. Could include the first paragraphs about mission, team, etc.
- Responsibilities: bullet list of duties for RISE Guide: "As a RISE Guide, you will:" then bullet list.
- Requirements: "RISE guides should have:" list of attributes.
- Qualifications: "The required experience you bring to this role includes:" list.
- Skills: maybe "Bonus points for:" list.
- Benefits: "Benefits Our full-time compensation package includes..." includes base salary, equity, performance bonus, health, dental, vision, mental wellness, 401(k) match, 16 weeks paid parental leave, vacation accrual details.
- Pay: "Hourly Pay Rate: $26—$26 USD" (actually $26—$26 seems a typo but it's a specific pay rate). So we have Pay section.
- Schedule: Not explicitly mentioned. There's mention of "Potentially participate in (Post-Pilot) after-hours rotation to support individuals experiencing a crisis or urgent need outside of standard business hours." Also "Ability to thrive in a mobile environment, spending 80%+ of your time in the community (homes, hospitals, streets) rather than an office". That's more about work environment, not schedule. No explicit schedule like full-time, part-time, shift. Could infer full-time from benefits. But we should not create Schedule section unless posting actually states them. There's no explicit schedule statement like "Full-time, 40 hours per week". So we should omit Schedule.
We also need to include metadata like Job ID etc? We should drop.
We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes some scam warning: "firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com...". That's a scam warning; we should remove. Also "Unfortunately, we are not able to offer sponsorship at this time." That's maybe not boilerplate but could be considered a note; but it's not a section heading. It's a statement about sponsorship. Should we keep? It's substantive info about sponsorship. It's not under any heading; we could place it maybe under About the role? But it's not about role. Could be a separate paragraph but we have no heading for it. The instruction: "Prefer a few substantive sections over many thin ones." We could include a short paragraph under About the role or maybe under Requirements? Probably better to include a brief note under About the role or maybe as a separate paragraph without heading? But we must output only HTML fragment with headings and lists/paragraphs. We could add a
under About the role that includes that note. However, the note about sponsorship is not about the role but about employment eligibility. Could be considered part of "About the role" or maybe we could create a section "Additional Information" but not allowed headings. So we should incorporate into existing sections where appropriate.
Similarly, "Vaccination Policy" is a substantive policy; we could include under Benefits or maybe as its own paragraph under Benefits? It's about employment requirement. Could be placed under Benefits as part of compensation package? Not exactly. Could be a separate paragraph under Benefits? But we have no heading for Vaccination Policy. Could add a
under Benefits after the list.
Also "We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you." That's encouraging to apply; could be placed under Requirements or Qualifications as a note.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we must include all details, but we can embed them in paragraphs.
We must not repeat job title as heading.
We must not put Job ID/requisition numbers as headings.
We must output only HTML fragment.
Let's structure:
About the role
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. We named our company firsthand because we believe that lived, or "firsthand," experience is invaluable for gaining trust and building meaningful relationships. Because of that, we have many Peer Recovery Specialists / Case Managers that play a critical role in both outreach and long term engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Internally, we refer to this important role as a firsthand Guide (fG). Some of our individuals will benefit from a higher intensity level of care than others, and to support those individuals, we have another Peer Recovery Specialist / Case Manager role: our RISE Population Guides (RISE guides). Our RISE Guides will focus uniquely on supporting our individuals who need the highest level of care we provide at firsthand, often engaging and supporting them multiple times a week (or a day!). This is a role that will be performed in Community, working alongside our CORE firsthand guides, but serving a different panel of individuals than our core Community team.
Then Responsibilities:
Responsibilities
- Support a small, high-touch panel of individuals, providing comprehensive hybrid support (in-person and virtual) tailored to complex acuity levels to:
- Provide intensive post-discharge management and transitions of care, ensuring stability post psychiatric hospitalization and supporting them, ideally with in-hospital engagement and discharge planning
- Coordinate and support their Substance Use Disorder treatment plan, if applicable
- Support individuals in navigating their relationship with medications, including identifying and addressing barriers to adherence and facilitating communication with their prescribing team
- Develop a deep understanding of the individual's supports and triggers for deterioration, and be able to quickly develop safety & action planning to support them
- Co-navigate systemic barriers alongside individuals to ensure they are able to access care, including appointments, transportation, enrollment into care services, and more
- Actively problem solve and own to resolve social challenges, such as housing, food, transportation
- Participate in daily huddles and regular IPRs to ensure a coordinated approach for RISE individuals
- Potentially participate in (Post-Pilot) after-hours rotation to support individuals experiencing a crisis or urgent need outside of standard business hours.
- Maintain engagement and build a trusting relationship with their individual, supporting them with empathy and assistance with problem solving
- Support our individual, and our broader RISE care team, with ensuring our individuals avoid any sentinel, traumatic events – leading to better clinical outcomes and quality of life
But we need to ensure proper nesting: The outer - for each duty? The instruction: Use
- for any list of duties/requirements/benefits. So we can have a flat list. The sub-bullets could be separate
- items. Simpler: just list each duty as a
- . The colon after "to:" could be part of the first item. Let's produce a flat list.
Thus:
Responsibilities
- Support a small, high-touch panel of individuals, providing comprehensive hybrid support (in-person and virtual) tailored to complex acuity levels to provide intensive post-discharge management and transitions of care, ensuring stability post psychiatric hospitalization and supporting them, ideally with in-hospital engagement and discharge planning
- Coordinate and support their Substance Use Disorder treatment plan, if applicable
- Support individuals in navigating their relationship with medications, including identifying and addressing barriers to adherence and facilitating communication with their prescribing team
- Develop a deep understanding of the individual's supports and triggers for deterioration, and be able to quickly develop safety & action planning to support them
- Co-navigate systemic barriers alongside individuals to ensure they are able to access care, including appointments, transportation, enrollment into care services, and more
- Actively problem solve and own to resolve social challenges, such as housing, food, transportation
- Participate in daily huddles and regular IPRs to ensure a coordinated approach for RISE individuals
- Potentially participate in (Post-Pilot) after-hours rotation to support individuals experiencing a crisis or urgent need outside of standard business hours
- Maintain engagement and build a trusting relationship with their individual, supporting them with empathy and assistance with problem solving
- Support our individual, and our broader RISE care team, with ensuring our individuals avoid any sentinel, traumatic events – leading to better clinical outcomes and quality of life
Now Requirements: "RISE guides should have:" list.
We'll make a flat list.
Requirements
- Empathy, compassion, and approachability
- Excellent listening, communication, and interpersonal skills
- Personal knowledge of recovery and/or behavioral health
- Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
- Comfort working collaboratively within multidisciplinary teams, including clinicians
- Comfort or willingness to be an advocate for individuals in acute healthcare settings such as ERs and hospitals.
- Strong personal boundaries and the ability to navigate high-stress situations while maintaining a calm, grounded presence
- Demonstrated mastery with technical tools like smart phones, email, messaging services, and apps
- Openness to receiving feedback and a commitment to professional growth
Qualifications: "The required experience you bring to this role includes:" list.
Qualifications
- Lived experience with SMI and/or SUD and recovery
- Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
- Agreement to complete a paid training period prior to serving individuals and pass assessments to move forward
- Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds certification
- Training or experience in de-escalation techniques (e.g., CPI, Mental Health First Aid) or a willingness to be trained in these methods
Skills: "Bonus points for:" list.
Skills
- Certified Case Manager (CCM) Certification
- Experience with direct in-person engagement for individuals with SMI
for prose. Include only sections with real specific content. Remove boilerplate etc. We need to parse the posting. First paragraph: description of company, mission. That's about the role? Could be "About the role" or maybe "About the company". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content. We have: - About the role: description of firsthand, mission, role context, what they do, etc. Could include the first paragraphs about mission, team, etc. - Responsibilities: bullet list of duties for RISE Guide: "As a RISE Guide, you will:" then bullet list. - Requirements: "RISE guides should have:" list of attributes. - Qualifications: "The required experience you bring to this role includes:" list. - Skills: maybe "Bonus points for:" list. - Benefits: "Benefits Our full-time compensation package includes..." includes base salary, equity, performance bonus, health, dental, vision, mental wellness, 401(k) match, 16 weeks paid parental leave, vacation accrual details. - Pay: "Hourly Pay Rate: $26—$26 USD" (actually $26—$26 seems a typo but it's a specific pay rate). So we have Pay section. - Schedule: Not explicitly mentioned. There's mention of "Potentially participate in (Post-Pilot) after-hours rotation to support individuals experiencing a crisis or urgent need outside of standard business hours." Also "Ability to thrive in a mobile environment, spending 80%+ of your time in the community (homes, hospitals, streets) rather than an office". That's more about work environment, not schedule. No explicit schedule like full-time, part-time, shift. Could infer full-time from benefits. But we should not create Schedule section unless posting actually states them. There's no explicit schedule statement like "Full-time, 40 hours per week". So we should omit Schedule. We also need to include metadata like Job ID etc? We should drop. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes some scam warning: "firsthand Health will only contact candidates from email addresses ending in @firsthandcares.com...". That's a scam warning; we should remove. Also "Unfortunately, we are not able to offer sponsorship at this time." That's maybe not boilerplate but could be considered a note; but it's not a section heading. It's a statement about sponsorship. Should we keep? It's substantive info about sponsorship. It's not under any heading; we could place it maybe under About the role? But it's not about role. Could be a separate paragraph but we have no heading for it. The instruction: "Prefer a few substantive sections over many thin ones." We could include a short paragraph under About the role or maybe under Requirements? Probably better to include a brief note under About the role or maybe as a separate paragraph without heading? But we must output only HTML fragment with headings and lists/paragraphs. We could add a
under About the role that includes that note. However, the note about sponsorship is not about the role but about employment eligibility. Could be considered part of "About the role" or maybe we could create a section "Additional Information" but not allowed headings. So we should incorporate into existing sections where appropriate. Similarly, "Vaccination Policy" is a substantive policy; we could include under Benefits or maybe as its own paragraph under Benefits? It's about employment requirement. Could be placed under Benefits as part of compensation package? Not exactly. Could be a separate paragraph under Benefits? But we have no heading for Vaccination Policy. Could add a
under Benefits after the list. Also "We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you." That's encouraging to apply; could be placed under Requirements or Qualifications as a note. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must include all details, but we can embed them in paragraphs. We must not repeat job title as heading. We must not put Job ID/requisition numbers as headings. We must output only HTML fragment. Let's structure:
About the role
firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians. Our teams focus on meeting each individual where they are and walking with them side by side as a trusted guide and partner on their journey to better health. firsthand's team members use their lived experience to build trust with these individuals and support them in reconnecting to the healthcare they need, while minimizing inappropriate healthcare utilization. Together with our health plan partners, we are changing the way our society supports those most impacted by SMI. We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun. We named our company firsthand because we believe that lived, or "firsthand," experience is invaluable for gaining trust and building meaningful relationships. Because of that, we have many Peer Recovery Specialists / Case Managers that play a critical role in both outreach and long term engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Internally, we refer to this important role as a firsthand Guide (fG). Some of our individuals will benefit from a higher intensity level of care than others, and to support those individuals, we have another Peer Recovery Specialist / Case Manager role: our RISE Population Guides (RISE guides). Our RISE Guides will focus uniquely on supporting our individuals who need the highest level of care we provide at firsthand, often engaging and supporting them multiple times a week (or a day!). This is a role that will be performed in Community, working alongside our CORE firsthand guides, but serving a different panel of individuals than our core Community team.
Then Responsibilities:Responsibilities
- Support a small, high-touch panel of individuals, providing comprehensive hybrid support (in-person and virtual) tailored to complex acuity levels to:
- Provide intensive post-discharge management and transitions of care, ensuring stability post psychiatric hospitalization and supporting them, ideally with in-hospital engagement and discharge planning
- Coordinate and support their Substance Use Disorder treatment plan, if applicable
- Support individuals in navigating their relationship with medications, including identifying and addressing barriers to adherence and facilitating communication with their prescribing team
- Develop a deep understanding of the individual's supports and triggers for deterioration, and be able to quickly develop safety & action planning to support them
- Co-navigate systemic barriers alongside individuals to ensure they are able to access care, including appointments, transportation, enrollment into care services, and more
- Actively problem solve and own to resolve social challenges, such as housing, food, transportation
- Participate in daily huddles and regular IPRs to ensure a coordinated approach for RISE individuals
- Potentially participate in (Post-Pilot) after-hours rotation to support individuals experiencing a crisis or urgent need outside of standard business hours.
- Maintain engagement and build a trusting relationship with their individual, supporting them with empathy and assistance with problem solving
- Support our individual, and our broader RISE care team, with ensuring our individuals avoid any sentinel, traumatic events – leading to better clinical outcomes and quality of life
- for each duty? The instruction: Use
- for any list of duties/requirements/benefits. So we can have a flat list. The sub-bullets could be separate
- items. Simpler: just list each duty as a
- . The colon after "to:" could be part of the first item. Let's produce a flat list.
Thus:
Responsibilities
- Support a small, high-touch panel of individuals, providing comprehensive hybrid support (in-person and virtual) tailored to complex acuity levels to provide intensive post-discharge management and transitions of care, ensuring stability post psychiatric hospitalization and supporting them, ideally with in-hospital engagement and discharge planning
- Coordinate and support their Substance Use Disorder treatment plan, if applicable
- Support individuals in navigating their relationship with medications, including identifying and addressing barriers to adherence and facilitating communication with their prescribing team
- Develop a deep understanding of the individual's supports and triggers for deterioration, and be able to quickly develop safety & action planning to support them
- Co-navigate systemic barriers alongside individuals to ensure they are able to access care, including appointments, transportation, enrollment into care services, and more
- Actively problem solve and own to resolve social challenges, such as housing, food, transportation
- Participate in daily huddles and regular IPRs to ensure a coordinated approach for RISE individuals
- Potentially participate in (Post-Pilot) after-hours rotation to support individuals experiencing a crisis or urgent need outside of standard business hours
- Maintain engagement and build a trusting relationship with their individual, supporting them with empathy and assistance with problem solving
- Support our individual, and our broader RISE care team, with ensuring our individuals avoid any sentinel, traumatic events – leading to better clinical outcomes and quality of life
Requirements
- Empathy, compassion, and approachability
- Excellent listening, communication, and interpersonal skills
- Personal knowledge of recovery and/or behavioral health
- Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
- Comfort working collaboratively within multidisciplinary teams, including clinicians
- Comfort or willingness to be an advocate for individuals in acute healthcare settings such as ERs and hospitals.
- Strong personal boundaries and the ability to navigate high-stress situations while maintaining a calm, grounded presence
- Demonstrated mastery with technical tools like smart phones, email, messaging services, and apps
- Openness to receiving feedback and a commitment to professional growth
Qualifications
- Lived experience with SMI and/or SUD and recovery
- Two (2) years demonstrated recovery time from a mental health and/or substance abuse disorder at the date of application
- Agreement to complete a paid training period prior to serving individuals and pass assessments to move forward
- Interest in gaining a Community Health Worker (CHW) Credential after hire, or already holds certification
- Training or experience in de-escalation techniques (e.g., CPI, Mental Health First Aid) or a willingness to be trained in these methods
Skills
- Certified Case Manager (CCM) Certification
- Experience with direct in-person engagement for individuals with SMI