Helpdesk Technician I
Claims Management Resources, Inc. (CMR) · Oklahoma City, OK · 1 mo ago
Information Technology$125/hrInternship
About the role
The Helpdesk Technician I serves as a central point to receive requests for assistance from users to resolve problems with hardware or software applications, diagnose and determine level of severity, and take independent action to resolve problems.
Responsibilities
- Provides front line telephone, email, and walk-up support for users.
- Ensures that processes are done in a timely manner.
- Maintains documentation for CMR IT Help Desk procedures and processes.
- Administrative support of core business applications.
- Communicates regularly with technical, applications, and operational staff to keep current with processes.
- Delivers and maintains the highest level of customer service to both internal and external customers.
- Affords assistance to supervisor and team members as requested.
- Evening or weekend working hours may be required at times, as well as participation in on-call rotation.
- Performs additional related tasks and projects as required and assigned.
Requirements
- High school diploma or equivalent required.
- College credit in Computer Science or MIS preferred.
- 1 - 2 years of experience in customer support or helpdesk role.
Qualifications
- Paid time off with accrual rate of 5 hours per pay period, equal to 3 weeks your first full year.
- CMR pays $50/month towards your internet service cost.
- CMR is a 4-year running winner of The Oklahoman Top Workplaces!
Benefits
- Full menu of benefits including a matched 401k.
Schedule
Evening or weekend working hours may be required at times, as well as participation in on-call rotation.
Pay
Additional money earned for doing your job! Bonuses are paid per pay period on the paycheck following the period in which it is earned.
- Level 1 = $125
- Level 2 = $175
- Level 3 = $240
Skills
N/A
Benefits
- Full menu of benefits including a matched 401k.
- CMR is a 4-year running winner of The Oklahoman Top Workplaces!
Pre-employment requirements
- Pre-employment drug screenings and criminal background checks are mandatory.