Helpdesk Technician I
Stefanini North America and APAC · Detroit, MI · 2 wk ago
Information TechnologyFull-time
About the role
Provide technical end-user support via telephone, email, or web chat.
Provide restorative or maintenance actions to resolve end-user problems.
Respond to end-user problems based on standard procedures.
Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Responsibilities
- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Maintain accurate records of incidents and calls.
Requirements
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Shift flexibility and schedule adherence are required for the position.
Pay
Based on Experience