Helpdesk Technician I

Details: Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately. Job Requirements Details: Bachelor's degree or vocational in IT-related courses is a plus.Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take several calls a day when necessary.Familiarity and good working knowledge in PC hardware and software troubleshooting.Prior Software Application support (e.g. Outlook, etc.) experience is a plus.Prior BPO experience in Technical Support is a plus.Familiarity with ticketing system, a strong advantage.Shift flexibility and schedule adherence are required for the position.