Helpdesk Technician I

Tier 1 Technical Support

• Troubleshoot hardware and software related technical issues.
• Respond to emergency situations as needed and properly follow escalation paths.
• Prepare written materials (e.g. reports, ticket notes, emails, etc.) for the purpose of documenting activities and/or conveying information.
• Image and deploy point of sale and laptops to end users utilizing imaging software and tools.
• Install, configure, and replace hardware (e.g. printers, scanners, workstations, phones, etc.).
• Install, configure, and replace a wide array of software.
• Resolve service requests via ticketed submissions within allowable time.
• Package, ship, and track all shipments to and from remote office locations.
• Collaborate with Information Security and Infrastructure teams to ensure all systems are compliant with company standards.

Key Competencies

• Proactive thought process and communication.
• Critical thinking and analytical troubleshooting.
• Aptitude and desire to learn new technologies.
• Strong organization and note taking skills.
• Strong verbal/written communication, time management, phone etiquette, and conflict resolution skills.
• Strong problem-solving skills.

Minimum Qualifications

• Associate degree or 2+ years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services.
• Experience with Exchange, Active Directory is preferred.
• Experience installing printers, including print server management, is preferred.
• Experience with desktop software Microsoft Office, Outlook, Excel, Word, Adobe Acrobat Reader, and other software is required.
• Experience with ManageEngine is highly desirable.
• Accredited technical certifications are preferred.
• Microsoft Operating System experience is required.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the major responsibilities.
• While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to finger, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.
• The employee must occasionally lift and/or move up to 50 lbs.
• Must have appropriate vision to see up close, and at a distance with ability to adjust vision and focus.

Position Type/Expected Hours of Work

• This is a full-time position, we have locations across all time zones, hours of operation may vary depending on needs, days and hours of the office are Monday through Friday, 6:00 a.m. to 7:00 p.m. CST.
• This position might require after-hours and weekend work and on-call rotation.
• Arcis is a hybrid environment which requires to be in office at least 3 days a week.
• During the first 60 days you would be required to be in the office 5 days a week and depending on projects the 60 days may be extended.

Benefits

Employees receive competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Schedule

Monday through Friday, 6:00 a.m. to 7:00 p.m. CST.

Pay

Competitive compensation based on experience and qualifications.