Helpdesk Technician

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We’ve been recognized as a “Best Company to Work For,” and we’re proud of our team for receiving awards for workplace effectiveness and flexibility.

Essential Job Duties

• Help end users resolve technical workstation issues (both Windows and macOS).
• Provision new IT equipment (laptops, monitors, and specialized A/V hardware).
• Provide A/V support for company meetings, including executive-led and large meetings, and maintain conference rooms and Zoom Rooms to ensure they are fully functional and meeting-ready.
• Troubleshoot network issues (VLANs, Routing, Switching) as they relate to workstations and A/V endpoints.
• Automate job responsibilities—leveraging AI tools where applicable—for continued efficiency.
• Contribute to the ongoing documentation and runbooks of our systems and processes.
• Provide occasional off-hours or offsite support for special events with advance notice.

What You Need to Get the Job Done

• 1+ years experience in a Help Desk, Tech Support, or A/V Support role.
• Outstanding problem-solving skills and meticulous attention to detail.
• An ability to learn and communicate technical information clearly to all levels of the organization.
• Experience with computer hardware repair and maintenance.
• Ability to lift 40+ lbs and work primarily onsite in our Draper office.

What Will Make Us REALLY Love You

• Associate’s Degree in related fields.
• Proven experience providing "white-glove" support to leadership in high-pressure environments.
• Experience with specialized A/V hardware (Neat, Crestron, or similar).
• Experience utilizing ChatGPT, Gemini, Moveworks, and/or other AI tools to improve IT workflows.
• Experience with Okta, Jamf Pro, or Microsoft InTune.
• You have basic network experience (VLANs, Routing, Switching).
• You are self-motivated, an ambitious learner, and a proactive communicator.

About Us

At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

BambooHR

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR

BambooHR is An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.

See our AI Guidelines for Candidates for details on how BambooHR uses AI in recruiting, how we expect candidates to use AI, and what is not allowed.

Create a Job Alert

Interested in building your career at BambooHR? Get future opportunities sent straight to your email.

Apply for this job*