Helpdesk / On-Site Administrator - Tarzana, CA
Xerox · Los Angeles, California, United States · 4 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Maintains and supports the fleet of printers and multifunctional devices.
- Monitors and ensures timely supply (toner) delivery and accurate service response.
- Manages business document output devices and software to maximize uptime, utilization, and user satisfaction.
- Coordinates and tracks equipment moves, removals, and installations.
- Monitors parts and supplies procurement and distribution, and maintains an onsite inventory of key parts and supply items.
- Manages the collection of periodic meter readings, including review and validation.
- Works closely with the customer to integrate with the chosen helpdesk ticketing platform.
- Proactively manages proper configuration of equipment, including DHCP and MAC Address settings.
- Manages firmware versions before installation of new and swapped multifunctional devices.
- Maintains and updates Supplier Fleet Management databases and generates periodic reports.
- Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting, and support as required.
Qualifications
- Prior experience managing equipment fleet implementations.
- A+ Certification.
- Software and server experience.
- Experience with printers and multifunctional devices on Local Area Networks.
Benefits
- Competitive compensation (hourly compensation and applicable overtime).
- Comprehensive benefits offerings (including medical, dental, vision, life insurance).
- Retail Plan – 401k.
- Paid holidays, personal choice days, and paid time off.
- A culture that offers flexibility and a healthy work-life balance.