Helpdesk / On-Site Administrator - Tarzana, CA

Responsibilities

• Maintains and supports the fleet of printers and multifunctional devices.
• Monitors and ensures timely supply (toner) delivery and accurate service response.
• Manages business document output devices and software to maximize uptime, utilization, and user satisfaction.
• Coordinates and tracks equipment moves, removals, and installations.
• Monitors parts and supplies procurement and distribution, and maintains an onsite inventory of key parts and supply items.
• Manages the collection of periodic meter readings, including review and validation.
• Works closely with the customer to integrate with the chosen helpdesk ticketing platform.
• Proactively manages proper configuration of equipment, including DHCP and MAC Address settings.
• Manages firmware versions before installation of new and swapped multifunctional devices.
• Maintains and updates Supplier Fleet Management databases and generates periodic reports.
• Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting, and support as required.

Qualifications

• Prior experience managing equipment fleet implementations.
• A+ Certification.
• Software and server experience.
• Experience with printers and multifunctional devices on Local Area Networks.

Benefits

• Competitive compensation (hourly compensation and applicable overtime).
• Comprehensive benefits offerings (including medical, dental, vision, life insurance).
• Retail Plan – 401k.
• Paid holidays, personal choice days, and paid time off.
• A culture that offers flexibility and a healthy work-life balance.