Helpdesk / On-Site Administrator - Torrance, CA

Overview

Xerox corporation, is seeking a full-time, dedicated, customer service-oriented Helpdesk / On-Site Administrator (OSA) to support our customers in Torrance CA.

Responsibility

• Maintains oversight of the equipment fleet program to ensure performance standards and contracted service levels are met.
• Engages clients and third-party resources to anticipate and resolve issues, and supports dispatched service technicians.
• Maintains and validates inventory of parts and supplies, including waste toner bottles.
• Monitors call/support center activity to ensure service response requirements are met and parts are delivered promptly.
• Coordinates and tracks equipment moves, removals, and installations.
• Maintains and updates Supplier Fleet Management databases and generates periodic reports.
• Manages configuration of equipment, including DHCP and MAC Address settings, and ensures firmware versions are up-to-date.
• Works closely with the customer to integrate with a chosen helpdesk ticketing platform and implements consistent workflow scanning settings.
• Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting, and support as required.

Qualifications

• Prior experience managing equipment fleet implementations.
• A+ Certification.
• Software / Server experience.
• Experience with printers and multifunctional devices on Local Area Networks.

How We Set You Up for Success

• Access to support staff and tools to manage day-to-day operations of the client's equipment and software.
• Completion and adherence to annual Compliance training covering topics such as Genoa security, HIPAA rules, workplace ethics, code of conduct, and others.
• Equipped with mobile devices that alert to service calls or support requests from the Call Center.
• Supplier collaboration to review and improve Helpdesk / On-Site Administrator job duties using advanced technology tools for real-time service delivery and transparency.

What We Offer

• Competitive compensation (hourly compensation and applicable overtime).
• Comprehensive benefits offerings (including medical, dental, vision, life insurance).
• Retail Plan – 401k.
• Paid holidays, personal choice days, and paid time off.
• A culture that offers flexibility and a healthy work-life balance.