Helpdesk I

Welcome to Wausau Supply Co's Helpdesk I position in Schofield, WI. If you have worked here before, please enter the username you used when you worked at this company or use your personal email address you used for your account.

About the role

The Helpdesk I is responsible for providing technical support to customers via phone, email, and chat. This role requires excellent communication skills and the ability to troubleshoot common issues.

Responsibilities

• Handle customer inquiries and requests for assistance
• Diagnose and resolve technical issues using knowledge base and troubleshooting tools
• Document and escalate complex issues to higher levels of support
• Provide training and support to end-users on software and hardware
• Follow up with customers to ensure satisfaction and gather feedback

Requirements

• High school diploma or equivalent
• Experience in a helpdesk or customer service role
• Strong problem-solving and communication skills
• Basic understanding of computer systems and networking

Qualifications

• Proficiency in Microsoft Office Suite
• Knowledge of common IT support tools and software
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent verbal and written communication skills
• Ability to remain calm under pressure and handle difficult situations professionally
• Attention to detail and strong organizational skills

Benefits

We offer a competitive benefits package including health insurance, retirement plans, and paid time off.

Pay

The starting salary for this position is $18.00 per hour.

Schedule

The Helpdesk I position is full-time with a flexible schedule to accommodate customer needs.