Helpdesk Coordinator II

Full-time, on-site position at Hazard Community & Technical College, Hazard Campus. Non-exempt, 37.5 standard hours per week, 12-month contract term.

About the role

Hazard Community and Technical College is seeking a Helpdesk Coordinator II to provide technology support for evening classes and events, primarily serving the Hazard Campus and the Technical Campus. Shift hours are primarily Monday through Friday, 12:00 pm - 8:30 pm.

Responsibilities

• Assist students, faculty, and staff with computer hardware and software issues in classrooms, labs, and offices.
• Provide technical support for multi-factor authentication (MFA) using Azure Active Directory (Azure AD).
• Perform basic troubleshooting and support for desktops, laptops, printers, and peripheral devices.
• Deliver technical assistance and maintenance for Smart Classrooms and AV equipment.
• Maintain daily operations and user support in campus computer labs.
• Provide end-user support for PeopleSoft-related help desk tickets.
• Manage user accounts, group memberships, and permissions in Active Directory.
• Perform basic computer management tasks including imaging, software installation, updates, and asset tracking.
• Assist with basic computer networking tasks, including running and terminating network cables, identifying port locations, and testing connectivity.
• Perform other duties as requested.

Requirements

• High school degree plus one year of related experience.

Preferred Qualifications

Ability to climb ladders and carry loads of 25 pounds or more, as the position involves running cable.

Benefits

• Exceptional health care, vision, and dental coverage for you and your family.
• Tuition reimbursement/waiver for you, your spouse, and dependents.
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match.
• Vacation and sick time.
• Work-life balance initiatives.
• 9.5 paid holidays.
• 2 weeks of institutional closing pay (last 2 weeks of December) for qualifying positions.
• Employee Assistance Program.

Pay

$31,680 per year.