Helpdesk Coordinator

About the Role

Isidore Newman School seeks a Helpdesk Coordinator to join a dynamic, fast-paced team of experienced IT professionals. Under the supervision of the Director of Technology, the Helpdesk Coordinator staffs the Helpdesk, troubleshoots laptop problems, and interacts with students and faculty in a professional and helpful manner.

Working at Newman

Founded in 1903, Newman has a rich history in the heart of New Orleans, just blocks from historic St. Charles Avenue, Audubon Park, and the vibrant music culture that makes our city unique. Our community includes approximately 1,250 students and 250 employees from Green Trees to 12th grade. There is a spirit of camaraderie and collegiality among faculty and staff, guided by our Five Guiding Principles.

Responsibilities

• Serves as a representative of Newman, displaying courtesy, tact, consideration, and discretion in all interactions.
• Troubleshoots and resolves technical problems for devices brought to the Helpdesk.
• Develops, maintains, and reloads software images onto malfunctioning devices.
• Checks in and out technology and media equipment for faculty, staff, and students.
• Maintains inventory of printer cartridges and disposable printer parts.
• Helps prepare and maintain procedures for the Technology Department.
• Provides multi-channel support to the Newman community, including students, parents, faculty, staff, and administrators.
• Troubleshoots and resolves hardware, software, network, phone, A/V, and printing issues.
• Manages software applications, including rostering and reporting.
• Provides A/V setup support for school events and ongoing classroom installations.
• Assists with password management for students, faculty, and staff.
• Performs additional tasks as requested by the Technology Department.

Qualifications

• Bachelor's Degree or higher (preferred) with experience in a professional, preferably academic, IT setting.
• Detail-oriented team player with strong communication, troubleshooting, organizational, and customer service skills.
• Ability to apply common sense understanding and carry out written or verbal instructions.
• Proficiency in:
  • Microsoft Entra/Intune/Defender
  • Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
  • Google Suite (Admin, Docs, Sheets, Slides, etc.)
• Utilizes AI to enhance efficiencies.
• Ability to lift 50 lbs. and traverse multiple stories of stairs several times a day.