Helpdesk Coordinator

Position Summary

We are seeking a full-time Scheduler/Coordinator. The Scheduler/Coordinator will be responsible for effectively organizing and scheduling service requests for internal and external clients in a fast-paced environment. This position will enthusiastically provide superior customer service skills while troubleshooting client questions, issues and projects.

Key Responsibilities

• Works with customers to solve problems, assist with inquiries, etc.
• Accurately logs client and employee service requests within a helpdesk setting
• Ability to use call tracking software, maintaining operating procedures
• Effectively multi task
• Utilize the proper support mechanism in response to service requests
• Ability to track the use of Tools and Inventory
• Respond to customer inquiries through various forms of communication
• Ability to work in a team setting

Qualifications

• Minimum of 2 year’s previous experience in customer service
• Knowledge of common computer hardware, software applications and operating systems
• Excellent verbal and written communication skills
• Customer service driven
• Ability to work in a fast-paced environment
• Leadership Ability to work through client issues and their impact to business while determining a solution focused resolution
• Learn and understand how position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Benefits & Perks

We are committed to investing in our people, both professionally and personally. Our comprehensive benefits and perks package is designed to support your well-being and career growth, and includes:

• Competitive salary and bonus opportunities
• Excellent medical, dental, and vision plan options
• 401(k) plan with company match
• Life insurance
• Referral programs
• Community service opportunities
• Dress for your day attire
• Fun company events