Help Desk Coordinator

About the role

At BiVACOR, we’re developing the world’s most advanced total artificial heart, a technology capable of saving millions of lives around the world. The Help Desk Technician I / IT Coordinator supports the reliable operation of BiVACOR’s IT infrastructure and contributes to a productive and secure work environment.

Responsibilities

• Perform basic installations of cables, computer stations, and related communication equipment; configure and troubleshoot networking, A/V, and security hardware including access points, switches, firewalls, microphones, cameras, and alarm systems
• Maintain an accurate and up-to-date inventory of data processing equipment, supplies, and materials; monitor network and information systems to ensure smooth, uninterrupted operations across the organization
• Aid in the installation of new equipment and equipment modifications; configure equipment and install operating systems and application software; install, modify, repair, and resolve technical hardware, software, and peripheral component issues in a timely manner
• Diagnose and resolve end-user computer problems promptly and professionally via phone, email, and in-person support; provide desk-side and remote user support and troubleshooting to all employees
• Aid staff on various applications including Microsoft Office Suite and other business-critical platforms; write concise, clear user guides and technical documentation to empower end users
• Maintain the help desk ticketing system and monitor it regularly for trends, recurring issues, or unresolved tickets
• Apply effective cybersecurity practices to systems, networks, and data across the organization; help develop, review, and update cybersecurity policies and procedures; proactively identify potential vulnerabilities and implement measures to mitigate security risks
• Proactively identify and address potential system or infrastructure issues before they impact operations; suggest process improvements to enhance IT efficiency, security, and user experience
• Collaborate effectively with cross-functional teams including operations, quality, engineering, and senior management

Requirements

• Associate’s degree or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; or equivalent combination of education and hands-on experience
• CompTIA A+ certification or equivalent demonstrated competency in hardware and software support preferred
• Minimum 1–2 years of hands-on experience in a help desk, IT support, or IT coordinator role
• Demonstrated experience troubleshooting and resolving hardware, software, and peripheral issues across Windows and/or macOS environments
• Proficiency supporting Microsoft Office 365 suite including Outlook, Teams, SharePoint, and OneDrive
• Experience maintaining and prioritizing a help desk ticketing system
• Familiarity with cybersecurity best practices including endpoint protection, patch management, and user access controls
• Strong written and verbal communication skills with the ability to explain technical concepts clearly to non-technical users
• Prioritized ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Adaptable and comfortable operating in a dynamic, fast-growing startup environment

Qualifications

• Self-motivated, detail-oriented, and able to work independently with minimal supervision
• Comfortable operating in a dynamic, fast-growing startup environment

Skills

• Networking fundamentals including TCP/IP, DNS, DHCP, VLANs, and Wi-Fi
• Experience configuring and supporting network equipment such as access points, switches, routers, and firewalls
• Proficiency supporting Microsoft Office 365 suite including Outlook, Teams, SharePoint, and OneDrive
• Experience maintaining and prioritizing a help desk ticketing system
• Familiarity with cybersecurity best practices including endpoint protection, patch management, and user access controls

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Life insurance & Employee Assistance Program
• Generous paid time off

Pay

The expected salary range for this position is $27.40 to $32.00 per hour.

Schedule

This role is based on-site at BiVACOR’s Huntington Beach headquarters.