Helpdesk Administrator

About the role

T1 Energy is seeking an entry-level Helpdesk Administrator to support the Automation & IT Engineering team. This role is ideal for someone early in their IT career who wants hands-on experience in IT operations.

Responsibilities

• Support new hire onboarding by preparing laptops, ordering equipment, and setting up user accounts.
• Create and manage user credentials, permissions, and access across systems and tools.
• Set up, configure, and troubleshoot laptops and basic IT equipment.
• Track and manage incoming IT requests, ensuring nothing falls through the cracks.
• Prioritize requests based on urgency and business impact.
• Partner closely with engineers to support day-to-day operations.
• Maintain clear documentation and basic IT processes.

Qualifications

• 1+ years of experience in IT support, helpdesk, or similar roles.
• Bachelor's degree in IT, Computer Science, or related field.
• Internship or co-op experience in IT or technical support a plus.
• Familiarity with Windows, macOS, and common productivity tools.
• Microsoft certifications (especially for recent grads) a plus.
• Experience with identity and access management tools.
• Experience supporting onboarding in a growing company.

Who You Are

• Early in your IT career and eager to learn.
• Organized, reliable, and comfortable juggling multiple requests at once.
• Proactive - you see what needs to be done and do it.
• A clear communicator who follows through.

Benefits

We offer a competitive compensation package, professional development opportunities, and a supportive work environment where you can grow your skills and contribute to our mission of invigorating America with scalable, reliable, and low-cost energy.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position.

Skills

Windows, macOS, common productivity tools, identity and access management tools, onboarding experience in a growing company.

Benefits

Health insurance, retirement plan, paid time off, professional development opportunities.

Company Culture

We move fast, expect accountability, and treat people with respect. We also have a no-jerks policy: we don't tolerate big egos, bad behavior or "that's not my job attitude". Be sharp, be honest, be human. If you can hold the line and have a sense of humor, you'll fit right in.

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of any legally protected characteristics.