HelpDesk Administrator

Salary

Salary for this Position: $20.00 - $23.00/Hour *All Pay Rates are subject to Experience, License or Certification and Location*

About the Role

Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities. We are a thriving and growing organization, and our team is expanding across sites to support this growth. We are currently hiring a Helpdesk Administrator based in Framingham, MA.

Responsibilities

• Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction.
• Use remotely support software to provide technical support.
• Maintains user account information including rights, security and systems group.
• Supports and maintains user account information including rights, security and systems group.
• Aids in training of end users on basic PC computing skills and computer usage policies.
• Learns and keeps current with all supported software applications.
• Uses the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests.
• Collaborates with external vendors to troubleshoot technical problems that cannot be resolved internally.
• Coordinates with external vendors to troubleshoot technical problems that cannot be resolved internally.
• Provides After-hours and weekend support on a rotational basis.
• Performs other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings.
• Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm).

Requirements

• Strong PC skill and Windows 10 knowledge Mac OS experience a plus
• Strong Customer Service, phone and organizational skills
• Understanding of Networking Fundamentals
• Basic Client-Server understanding

Qualifications

• High School Diploma or equivalent
• Experience in a helpdesk or IT support role

Skills

• Strong PC skill and Windows 10 knowledge Mac OS experience a plus
• Strong Customer Service, phone and organizational skills
• Understanding of Networking Fundamentals
• Basic Client-Server understanding

Benefits

• Competitive salary based on related experience
• Medical insurance starts on first day of employment. Health center pays 80% of medical insurance premiums.
• Includes coverage for same-sex domestic partners and gender affirming care.
• Generous time off packages
• Dental and Vision insurance
• 403b Retirement Plan with employer match
• Flexible Spending Accounts
• Employee Assistance Program

Pay

Competitive salary based on related experience

Schedule

Fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm)