Helpdesk Administrator

About the role

Under the direction of the IT Manager, the Helpdesk Administrator provides excellent client experiences and resolves support issues promptly and professionally. This role also handles server and domain changes, troubleshoots and configures a wide variety of hardware devices, and supports basic network operations.

Responsibilities

• Set up and maintain basic network operations, including assembly of network hardware, and assist the IT team with various tasks.
• Set up devices for employees, including Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, copiers, Cisco network equipment, and Cisco/VOIP phone systems.
• Provide first and second-level telephone support and problem resolution.
• Install and test necessary software and hardware.
• Read or listen to client problems and collect necessary information to identify and resolve technical issues.
• Install, upgrade, and configure network printing, directory structures, and security rights.
• Identify opportunities to improve support processes.
• Respond to user needs and questions concerning access to network resources.
• Follow strict privacy policies, complete regular database maintenance tasks, and maintain accurate inventory records.
• Monitor system backups.
• Ensure the company phone system and computers are in working order.
• Occasional travel to support remote sites as required.
• Provide remote support after hours when required.
• Perform other responsibilities as assigned.

Requirements

• Must be self-motivated, professional, and positive in approach.
• Ability to adapt to a changing environment.
• Must promote the Company culture and mission to all employees, vendors, clients, and business partners.
• Must be able to act as the Company liaison for interface with customer representative(s).
• Proven problem-solving and critical-thinking skills.
• Strong written and oral communication, interpersonal, and customer service skills.
• Ability to multi-task and stay organized.
• Ability to work effectively both independently and on a team.
• Flexible in handling assignments and attention to detail.
• Ability to lift and move computers, printers, and servers.

Qualifications

• High School Diploma or GED equivalency (required).
• Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
• Knowledge of Windows servers, network equipment, personal computers, and other IT hardware.
• Experience with an IT organization supporting multiple locations.
• Proficiency with Microsoft Office and Windows 10.
• Basic PowerShell experience or willingness to learn.
• Ability to manage multiple tasks/projects simultaneously and work independently as well as with a team.
• Must meet Company minimum driving standards.

Pay

Minimum USD $21.00/Hr. – Maximum USD $25.00/Hr.

About the company

IES is a national provider of industrial products and infrastructure services, including electrical, mechanical, and communications contracting solutions for commercial, industrial, residential, and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of fiscal year 2024, IES produced over $2.8 billion in revenue and employed over 9,485 employees across 131 domestic locations.