Help Desk Tier II Technician (Secret Cleared) with Security Clearance

Responsibilities

• Organize, prioritize, and assist with daily technical support in organizations with different support requirements.
• Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.
• Test new hardware and software systems and packages prior to deployment.
• Aid in managing the help desk ticket queue on a daily basis; creating, routing, and remedying tickets.
• Work with other technical teams to resolve large scale issues.
• Areas of support include: computer device deployment; applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting.

Basic Qualifications

• At least 1 year of experience in a Help Desk role or in providing technical support to end users
• At least 1 year of experience with Windows based hardware, operating system, and printers
• Active Secret clearance per Federal Stipulation
• Active Security+ certification
• Ability to lift up to 50 pounds/23 Kg

Requirements

This position requires a basic understanding of IT concepts and the ability to troubleshoot and resolve common issues. No advanced certifications or degrees are required, but candidates should have a strong foundation in Windows-based systems and experience in a help desk environment.

Skills

Strong problem-solving skills, attention to detail, and the ability to communicate effectively with both technical and non-technical staff are essential. Proficiency in Microsoft Office Suite and familiarity with Active Directory are preferred.

Benefits

The company offers competitive compensation, comprehensive health insurance, and a flexible work schedule. Additional benefits include paid time off, professional development opportunities, and participation in company-wide events.

Pay

The salary range for this position is $45,000 - $60,000 annually, depending on experience and qualifications.

Schedule

The Help Desk Technician works Monday through Friday, with occasional evening and weekend hours as needed to meet client demands.