Senior Help Desk Technician II with Security Clearance

About the role

The Senior Help Desk Technician position at Contact Government Services, LLC requires a security clearance. This role is based in Fairfax, Virginia, 22030.

Responsibilities

• Provide technical support to end-users via phone, email, and in-person visits
• Diagnose and resolve hardware and software issues
• Document and maintain help desk tickets and related documentation
• Train users on new systems and applications
• Perform routine maintenance tasks on hardware and software
• Collaborate with other IT teams to ensure smooth operations

Requirements

• At least 3 years of experience in a help desk role
• Strong knowledge of Windows operating systems and Microsoft Office Suite
• Experience with network troubleshooting and configuration
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Security clearance required

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• CCENT or CCNA certification preferred

Skills

• Technical proficiency with Windows Server and Active Directory
• Experience with remote access tools and technologies
• Knowledge of common IT infrastructure components
• Ability to prioritize tasks and manage time effectively

Benefits

• Competitive salary commensurate with experience
• Health insurance benefits
• Paid time off
• Professional development opportunities

Pay

• $85,897 per year

Schedule

• Full-time