Senior Help Desk Technician with Security Clearance

About the role

NuAxis Innovations LLC is seeking a Senior Help Desk Technician II with a security clearance. This position offers an estimated annual salary of $90,796.

Responsibilities

• Provide Tier 1 and Tier 2 technical support to internal and external customers
• Diagnose and resolve hardware and software issues
• Perform routine maintenance on equipment
• Document and track incidents and resolutions
• Follow established procedures and policies
• Respond to escalated issues and provide timely solutions
• Collaborate with other IT teams as needed

Requirements

• At least 3 years of experience in a help desk or IT support role
• Strong problem-solving skills and ability to work independently
• Proficiency in Windows operating systems and common IT tools
• Ability to handle multiple tasks simultaneously and prioritize effectively
• Valid U.S. government security clearance

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• Experience with network troubleshooting and configuration
• Knowledge of Microsoft Office Suite
• Excellent communication and interpersonal skills

Skills

• Technical proficiency in Windows operating systems
• Problem-solving and analytical skills
• Customer service orientation
• Attention to detail

Benefits

• Health insurance
• Paid time off
• Professional development opportunities

Pay

• $90,796 per year

Schedule

• Full-time